Posts Tagged ‘Incident Management’
Put your ITIL® 4 Practices on Steroids
How do you get all your IT staff to be on the same page quickly and effectively in terms of conforming and enhancing the ITIL 4 PRACTICES? The Problem-solving for…
Read MoreWhat Do You Get When You Integrate ITIL® 4 With RCA?
ITIL 4 has evolved from the previous Life Cycle Model to a Service Value System and the Service Value Chain Activities. With this came the introduction of Guiding Principles, Four…
Read MoreUse Structured Collaboration to Co-Create Value in ITIL® 4
One of the key ideas of the new ITIL 4 approach is to create value together. Creating value in collaboration with both your suppliers/vendors and customers. The key is to…
Read MoreWhat has Rudyard Kipling got to do with IT Incident Investigation success?
Rudyard Kipling lived more than 150 years ago and he used his “six honest men” as the basis for describing incidents and problem situations most accurately. Here is his quote:…
Read MoreAre Your Project Managers Problem Solvers?
It does not matter how good your planning is or how well you’ve put your project plan together, there will always be unforeseen circumstances that need to be resolved! This…
Read MoreAlignment, Alignment And Alignment!
Whenever we get involved with a team to help them to rescue their project, we quickly encounter the term “not aligned.” I mean this happens 100% of the time, which…
Read MoreScope Creep
Whenever something goes wrong in a project’s performance it is often blamed on “scope creep.” Scope creep has become such a familiar feature in project management that it is mostly…
Read MoreThe Unintended Consequences of Putting a DevOps Team Together!
It is difficult to get teams to collaborate under normal Management situations, let alone having to collaborate effectively in a multifaceted and time pressurized DevOps situation. I have personally found…
Read MoreGet “Close” To Your Most Important Stakeholders
It is a serious mistake to assume that all resources allocated to your project are equally motivated to see your project becoming a success. It could be possible that a…
Read MoreProject Success Lies In The Details
We normally say, “The devil lies in the detail” and that is the exact same impact if you are not being specific in what you do in project management or…
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