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What Do You Get When You Integrate ITIL 4 With RCA?
ITIL 4 has evolved from the previous Life Cycle Model to a Service Value System and the Service Value...
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Use Structured Collaboration to Co-Create Value in ITIL 4
One of the key ideas of the new ITIL 4 approach is to create value together. Creating value in...
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What has Rudyard Kipling got to do with IT Incident Investigation success?
Rudyard Kipling lived more than 150 years ago and he used his “six honest men” as the basis for...
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Are Your Project Managers Problem Solvers?
It does not matter how good your planning is or how well you’ve put your project plan together, there...
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Alignment, Alignment And Alignment!
Whenever we get involved with a team to help them to rescue their project, we quickly encounter the term...
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Scope Creep
Whenever something goes wrong in a project’s performance it is often blamed on “scope creep.” Scope creep has become...
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The Unintended Consequences of Putting a DevOps Team Together!
It is difficult to get teams to collaborate under normal Management situations, let alone having to collaborate effectively in...
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Get “Close” To Your Most Important Stakeholders
It is a serious mistake to assume that all resources allocated to your project are equally motivated to see...
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Project Success Lies In The Details
We normally say, “The devil lies in the detail” and that is the exact same impact if you are...
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Who Is Accountable?
Why is this so difficult to get? Accountability is normally not fully understood and I’ve found in many cases...