It is August, and for most Europeans, that means it is time to celebrate their vacation. A time to take a well-deserved break from business, school, or study. For me, it means time to prepare for what will be coming in the last months of the year. It will be September by the time everyone…

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As a member of the AXELOS Lead Architect Team where I am involved in the development of the new version of ITIL I want to share some information about the underlying reason for the update of ITIL (ITIL4), the current status of the development of ITIL4 and how the AXELOS team operates to create a…

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Have you ever been involved in a project or program to improve an IT function’s way of working? And how did it go? Many of these improvement initiatives end in tears. Let’s change that. The people who are tasked with the actual improvement seem to get bogged down by their day-job, resulting in disappointment and…

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For his blog post, we could also have used the headline “Playing Dr. Jekyll and Mr. Hyde During Your ITIL Practitioner Delivery”. But who’s Mr. Jekyll and who’s Mr. Hyde? The ITIL Practitioner course is developed by practitioners for practitioners. Having been part of the ITIL Practitioner course development at ITpreneurs, I realized that it’s…

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The ITIL Practitioner certification has been released by AXELOS. Our partners have shown a lot of interest in our ITIL Practitioner training materials for this new certification. A question we get a lot is what type, of course, we’ve developed. Practical and Scenario-Based Training Materials To answer the question: We’ve developed a practical and scenario-based course…

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You can read much criticism about ITIL® these days, and how well, or how poorly, it is implemented. At the very least, ITIL is “just” a framework that helps you and your organization drive the change towards a more customer-focused and service-oriented service provider. ITIL supports this with a huge number of guidelines and should…

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