Posts Tagged ‘IT Service Management’
Getting Ready for The Last 4 Months
It is August, and for most Europeans, that means it is time to celebrate their vacation. A time to take a well-deserved break from business, school, or study. For me, it means time to prepare for what will be coming in the last months of the year. It will be September by the time everyone…
Read MoreUpdating The Library – ITIL® 4
As a member of the AXELOS Lead Architect Team where I am involved in the development of the new version of ITIL I want to share some information about the underlying reason for the update of ITIL (ITIL4), the current status of the development of ITIL4 and how the AXELOS team operates to create a…
Read MoreChoose Your Own IT Management Improvement Battles
Have you ever been involved in a project or program to improve an IT function’s way of working? And how did it go? Many of these improvement initiatives end in tears. Let’s change that. The people who are tasked with the actual improvement seem to get bogged down by their day-job, resulting in disappointment and…
Read MoreTraining for Cloud Skills: From ITSM to CSM (Cloud Service Management)
Cloud is a recurring theme in IT training at the moment as interest in cloud training has started to accelerate in recent times. Cloud emerged at the top of LinkedIn’s hottest skills in demand 2016 analysis and again during our executive round table – The Most In-Demand IT Skills in 2017. Both spotlighted cloud skills…
Read More7 Tips to Deliver ITIL Practitioner
For his blog post, we could also have used the headline “Playing Dr. Jekyll and Mr. Hyde During Your ITIL Practitioner Delivery”. But who’s Mr. Jekyll and who’s Mr. Hyde? The ITIL Practitioner course is developed by practitioners for practitioners. Having been part of the ITIL Practitioner course development at ITpreneurs, I realized that it’s…
Read MoreITIL Practitioner – Everybody Wins
The ITIL Practitioner certification has been released by AXELOS. Our partners have shown a lot of interest in our ITIL Practitioner training materials for this new certification. A question we get a lot is what type, of course, we’ve developed. Practical and Scenario-Based Training Materials To answer the question: We’ve developed a practical and scenario-based course…
Read MoreITIL Implemented. Now What?
You can read much criticism about ITIL® these days, and how well, or how poorly, it is implemented. At the very least, ITIL is “just” a framework that helps you and your organization drive the change towards a more customer-focused and service-oriented service provider. ITIL supports this with a huge number of guidelines and should…
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