Posts Tagged ‘ITIL 4’
ITIL®4: The Six Steps in the Path to Optimization
I’ve recently found myself thinking about the seventh ITIL®4 principle, “Optimize and Automate”, more than usual. Fascinatingly, it is not uncommon I see organizations putting the focus on the second element of the principle before accounting for the first one. There are talks of automation prior to adequate optimization. Let’s be clear about one thing:…
Read MoreThe Value Streams – An Existing Concept Leveraged in ITIL® 4
ITIL 4 is a welcome evolution in service management. ITIL 4 has put ITIL into the modern age and has introduced some new concepts and interestingly leveraged some existing concepts in relation to service management. One important, existing concept that ITIL brings to focus is the value stream. The roots are going back to the…
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