“Most of our Incidents are TOO COMPLEX for these techniques!” We get this ‘excuse’ a lot of times when workshop participants are attending our workshops. I get it! It is difficult to try something new when everybody else is watching; especially if it is a Priority 1 incident. The reason why this is happening is that…

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For almost twenty years now, ITpreneurs has developed professional courseware for ITIL and a lot has happened during these years. To ITIL and also to the way people perceive professional education. When we started in 2001, we believed the market was fully ready for ITIL eLearning. How wrong were we back then and within 6 months…

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Please note that the questions in this blog post only cover the information that has been made public about the ITIL 4 scheme. We provide our partners with a much more detailed FAQ (including the transition module, important dates, translations, trainer information, and courseware information) which you can access through your Leapest account. What is…

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It does not matter how good your planning is or how well you’ve put your project plan together, there will always be unforeseen circumstances that need to be resolved! This is the eight blog by Mat-Thys in the series “Managing Projects: The Forgotten Art Of Influencing People To Get Results” The problem-solving process is normally…

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Whenever we get involved with a team to help them to rescue their project, we quickly encounter the term “not aligned.” I mean this happens 100% of the time, which means there is always an element of misalignment. Here are a few examples: Misalignment of the customer’s expectations to those of the project team. In…

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Whenever something goes wrong in a project’s performance it is often blamed on “scope creep.” Scope creep has become such a familiar feature in project management that it is mostly accepted as the correct reason and even worse, being accepted as a fact of project life. The prevailing belief is that it cannot be helped,…

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It is difficult to get teams to collaborate under normal Management situations, let alone having to collaborate effectively in a multifaceted and time pressurized DevOps situation. I have personally found in DevOps problem-solving situations it is really effective to ask the question “What makes sense?” “What makes sense?” I am sure you would be surprised…

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It is a serious mistake to assume that all resources allocated to your project are equally motivated to see your project becoming a success. It could be possible that a critical resource does not have any insight or interest in your project whatsoever and they are one of the resources to deliver a critical component…

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It is August, and for most Europeans, that means it is time to celebrate their vacation. A time to take a well-deserved break from business, school, or study. For me, it means time to prepare for what will be coming in the last months of the year. It will be September by the time everyone…

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We normally say, “The devil lies in the detail” and that is the exact same impact if you are not being specific in what you do in project management or even more precisely when you are managing projects. This is the fourth blog by Mat-Thys in the series “Managing Projects: The Forgotten Art Of Influencing…

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