Posts Tagged ‘KCS’
How to Create the Perfect Match in Your ITSM Portfolio
Do You Have a Match? When I ask this question of an ATO, I am looking to see if your course can light a fire in my people’s productivity. It’s a fact – we need to build skills to meet business objectives but as the skills demanded by business change, ATOs have the responsibility to…
Read MoreFitting Best Practices Together: ITIL® and KCS℠
So you are the person responsible for developing the service management strategy for your organization. You know you cannot take a big risk by creating such an important strategy in a vacuum. While you are very wise, your experiences are not as valuable as the sum of experiences of your peers in the industry. You…
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