ITIL 4 is a welcome evolution in service management. ITIL 4 has put ITIL into the modern age and has introduced some new concepts and interestingly leveraged some existing concepts in relation to service management. One important, existing concept that ITIL brings to focus is the value stream. The roots are going back to the…

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I never considered myself as someone who would write about football. It is a sport that is completely out of my sphere of interest. At the same time, there is an interesting analogy between football and building the perfect portfolio for IT training organizations. A football team consists of a goalkeeper, a strong defense, midfielders,…

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