ITIL 4 has evolved from the previous Life Cycle Model to a Service Value System and the Service Value Chain Activities. With this came the introduction of Guiding Principles, Four Dimensions, Governance, and Practices. The various practices embodied in General Management, Service Management, and Technical Management Services have become more professional and rely heavily on…

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A new version of TOGAF®, the Open Group standard for enterprise architecture, has recently been released. The TOGAF standard, version 9.2 brings a number of changes and improvements. An important change is the restructuring of TOGAF into a core and a number of additional guides, which together form the TOGAF Body of Knowledge. A general…

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First and foremost, being a lead author of a certified course of any kind is primarily about being a facilitator of other experts in the field of interest. It’s about garnering their content, thought patterns, and experience. This combined is used to weave a story that produces a course which enables individuals to apply the…

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A Happy New Year to all trainers out there. Being my first blog of the year, let’s start with a Trainer’s reality and give you some tips and resources that may make your 2015 that much easier. It’s Always an Adventure so Make the Best of It Teacher, trainer, facilitator, coach, mentor, guide… we are…

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For most people, calling technical support is somewhere near dental work on a list of fun things to do. Believe it or not, calling tech support for a computer problem doesn’t have to ruin your day. Working with technical support is all about communication as a smooth two-way interaction. The entire reason for your call…

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One of my least favorite chores is emptying the dishwasher. Putting dishes into the cupboard and taking them out again (a few minutes later) does not make a lot of sense to me! But this is how we’ve organized the kitchen. To make the task more attractive, I make a game out of it: sometimes I…

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ITpreneurs and partner, Rightstar Systems, organized a demonstration of the Apollo 13 – An ITSM Case experience™ business simulation to a team comprised of Certified instructors, Consultants, and ITIL client practitioners. The aim of the session was to explore what a simulation is, what it can do and its value as part of an ITIL® training or…

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