It is August, and for most Europeans, that means it is time to celebrate their vacation. A time to take a well-deserved break from business, school, or study. For me, it means time to prepare for what will be coming in the last months of the year. It will be September by the time everyone…

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As a member of the AXELOS Lead Architect Team where I am involved in the development of the new version of ITIL I want to share some information about the underlying reason for the update of ITIL (ITIL4), the current status of the development of ITIL4 and how the AXELOS team operates to create a…

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Which training trends are happening? Which ones seem promising? Which trends require training? What type of training is required? Should we develop courseware? Is this the right time? These are just some of the questions we ask ourselves as the ITpreneurs R&D team. But besides just developing courseware for those trends, do these trends actually…

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For most people, calling technical support is somewhere near dental work on a list of fun things to do. Believe it or not, calling tech support for a computer problem doesn’t have to ruin your day. Working with technical support is all about communication as a smooth two-way interaction. The entire reason for your call…

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Blended learning has been around for years as shown in the diagram below, but has never been a really popular search item. Blended learning is a combination of different training delivery modes, most frequently referred to as a combination of Instructor-led training (classroom) and eLearning. Job posting statistics show a rising trend, at their peak…

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