
Combining ITIL® v3 and COBIT® for Service Management Improvement
This courseware is available in a Virtual Classroom configuration.
This course is designed as a management workshop focused on the strategic level use of best practices to guide service management improvement. ITIL and COBIT…
Read MoreCertificate | None | |
Duration | 1 Day | |
Delivery | Blended, Classroom, Virtual Classroom | |
Accreditor | ISACA | |
Languages | English |
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What is included in Combining ITIL® v3 and COBIT® for Service Management Improvement
This course is designed as a management workshop focused on the strategic level use of best practices to guide service management improvement.
ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governance and management improvement initiatives and when used together as complementary tools can provide an even more powerful solution to an organization’s service management needs.
The course tackles the challenge of “business and IT alignment” and how to engage management and business users in the design and effective operation of IT services.
Certification: None
Duration: 1 Day
Domain: IT Governance and Strategy
Delivery Method: Blended, Classroom, Virtual Classroom
Accreditor: ISACA
Available Languages: English
Purchase Options: Pay Per Use Courseware
The course is aimed at business and IT management and encourages interaction and the exchange of practical insights and approaches.
At the end of this course, you will be able to:
- Understand the context of business and IT alignment.
- Identify the benefits of aligning the COBIT5 and ITIL frameworks.
- Identify the business risks of IT services.
- Identify the drivers affecting service management.
- Explain how to align IT services with enterprise objectives and risks.
- Explain how to use the COBIT 5 goal and risk cascade.
- Analyze how to prioritize and focus on critical process areas.
- Understand how to drive and initiate an improvement plan.
- Recognize drivers/pain points for improvement.
- Explain continual improvement and the need to monitor benefits.
MODULE 1: COURSE INTRODUCTION
Let’s Get to Know Each Other
Course Overview
Course Learning Objectives
Course Learning Style
Course Agenda
Course Book Structure
MODULE 2: BUSINESS AND IT CONTEXT
Module Learning Objectives
Module Topics
The Need for Good Practices
The ITIL Experience
The COBIT Experience
Benefits of Integrating ITIL and COBIT
Debrief
MODULE 3: GOVERNANCE AND MANAGEMENT OF IT SERVICES
Module Learning Objectives
Module Topics
IT Service Management Challenges – Group Discussion
Business and IT Service Provider Relationships – Role Play
Debrief
MODULE 4: IMPLEMENTATION STRATEGY
Module Learning Objectives
Module Topics
Aligning Management of Services to Business Needs – Group Discussion
Using the Goals Cascade – Reading
Selecting Priority Processes – Assignment
Debrief
MODULE 5: INITIATING AN ACTION PLAN ‒ THE BUSINESS CASE
Module Learning Objectives
Module Topics
Initiating an Improvement Plan – Group Discussion
Continual Improvement – Reading and Assignment
Debrief
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We really enjoy the way the courseware is structured, covering not only the theoretical aspects but also clear real-life examples.
Gabriel Espinosa
Service Desk Manager At City National Bank