This course is designed as a management workshop focused on the strategic level use of best practices to guide service management improvement.

ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governance and management improvement initiatives and when used together as complementary tools can provide an even more powerful solution to an organization’s service management needs.
The course tackles the challenge of “business and IT alignment” and how to engage management and business users in the design and effective operation of IT services.

Certification: None

Duration: 1 Day

Domain: IT Governance and Strategy

Delivery Method: Classroom

Accreditor: ISACA

Available Languages: English

Purchase Options: Pay Per Use Courseware

The course is aimed at business and IT management and encourages interaction and the exchange of practical insights and approaches.

At the end of this course, you will be able to:

• Understand the context of business and IT alignment.
• Identify the benefits of aligning the COBIT5 and ITIL frameworks.    
• Identify the business risks of IT services.
• Identify the drivers affecting service management.
• Explain how to align IT services with enterprise objectives and risks.
• Explain how to use the COBIT 5 goal and risk cascade.
• Analyze how to prioritize and focus on critical process areas.
• Understand how to drive and initiate an improvement plan.
• Recognize drivers/pain points for improvement.
• Explain continual improvement and the need to monitor benefits.

MODULE 1: COURSE INTRODUCTION

Let’s Get to Know Each Other

Course Overview

Course Learning Objectives

Course Learning Style

Course Agenda

Course Book Structure
MODULE 2: BUSINESS AND IT CONTEXT

Module Learning Objectives
Module Topics
The Need for Good Practices
The ITIL Experience
The COBIT Experience
Benefits of Integrating ITIL and COBIT
Debrief

MODULE 3: GOVERNANCE AND MANAGEMENT OF IT SERVICES
Module Learning Objectives
Module Topics
IT Service Management Challenges – Group Discussion
Business and IT Service Provider Relationships – Role Play
Debrief

MODULE 4: IMPLEMENTATION STRATEGY
Module Learning Objectives
Module Topics
Aligning  Management of Services to Business Needs – Group Discussion
Using the Goals Cascade – Reading
Selecting Priority Processes – Assignment
Debrief

MODULE 5: INITIATING AN ACTION PLAN ‒ THE BUSINESS CASE
Module Learning Objectives
Module Topics
Initiating an Improvement Plan – Group Discussion
Continual Improvement – Reading and Assignment
Debrief