This courseware is available in a Virtual Classroom configuration.

Communication Skills Fundamentals

In the business world, success of an individual and a team depends on the ability of individuals to communicate with others in different circumstances, whether…

Certificate None
Duration 2 Days
Delivery Blended, Classroom, Virtual Classroom
Languages English

What is included in Communication Skills Fundamentals

Course Description

In the business world, success of an individual and a team depends on the ability of individuals to communicate with others in different circumstances, whether face to face or virtually. Every interaction with another person determines how you are perceived and is an opportunity to develop trust and exert positive influence.

In modern life, miscommunication is an extensive problem that may affect the outcome of situations in everyday life. There is enough evidence in today’s business world of the cost of miscommunication in time, effort and money. When we consider the effects that communication, or the lack of it, can have in the professional environment, we understand how important it is to get it right from the start or fix it without delays. Therefore communicating effectively is one of the most powerful skills for achieving your objectives.

This course develops your ability to focus on your outcome and achieve your goals, tune in to your audience and develop your message for clarity and impact. This course will introduce you to the flow of communication, understand situational communication and have the opportunity to practice effective communication techniques.

Course Information

Certification: None

Duration: 2 Days

Domain: Process Improvement

Delivery Method: Blended, Classroom, Virtual Classroom


Available Languages: English

Purchase Options: Pay Per Use Courseware



Learning Objectives

At the end of this course, you will be able to:

  • Define communication.
  • Identify the different parts and effect of communication.
  • Understand the different types of communications: assertive, passive, and aggressive.
  • Understand how to effectively use verbal, non-verbal and written communication techniques and the importance of each.
  • Listen and draw out the right information.
  • Understand communication influencers.
  • Present using various basic techniques.
  • Become a stronger communicator by acknowledging and improving your personal characteristics and skills: honesty, respect, trust, empathy and more.

Course Outline

Before we Begin

  • Welcome / Introductions
  • Purpose / Inspiration
  • Course Dynamics
  • Intake / Results / Wordweb
  • Social Skills 101

What is Communication?

  • Stages Involved
  • Skills Required
  • Importance
  • Video #1 – History of Communication
  • Exercise: Hand Shaking

Preparing for Communication

  • Communication Styles
  • Communication Flow
  • Preventing Poor Communication
  • Exercise – Connecting the Dots
  • Exercise – Poster Presentations


Communication Skills in Action

  • Verbal Communication
  • Nonverbal Communication
  • Written Communication
  • Video #2: Bear and the Rabbit
  • Listening
  • Video # 3 – Body Language 4 Success
  • Questioning
  • Barriers for Effective Communication
  • Improving Communication

Delivery is subject to EdCast Marketplace terms and conditions.

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