This courseware is available in a Virtual Classroom configuration.

Communication Skills Professional

In the business world, the success of an individual and a team depend upon the ability of individuals to communicate with others in different circumstances,…

Certificate None
Duration 2 Days
Delivery Blended, Classroom, Virtual Classroom
Languages English

What is included in Communication Skills Professional

Course Description

In the business world, the success of an individual and a team depend upon the ability of individuals to communicate with others in different circumstances, whether face to face or virtually. Every interaction with another person determines how you are perceived and is an opportunity to develop trust and exert positive influence. Each situation has its own challenges: presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, negotiating under pressure or just talking informally over the phone.

There is enough evidence in today’s business world of the cost of miscommunication in time, effort and money. When we consider the effects that communication, or the lack of it, can have in the professional environment, we understand how important it is to get it right from the start or fix it without delays. Therefore communicating effectively is one of the most powerful skills for achieving your objectives.

Completing this course will assist you to get more out of each communication opportunity and enhance your positive relationships with colleagues, strangers, family and friends.

Course Information

Certification: None

Duration: 2 Days

Domain: Process Improvement

Delivery Method: Blended, Classroom, Virtual Classroom


Available Languages: English

Purchase Options: Pay Per Use Courseware



Learning Objectives

At the end of this course, you will be able to:

  • Understand the background and basic concepts of the body language.
  • Demonstrate advanced communications skills.
  • Influence and persuade
  • Build rapport
  • Conversate, making eye contact and answering questions.
  • Remember, show and transmit enthusiasm in presentations and communications
  • Deal with basics on negotiation skills
  • Make good choice of words, poise and express conviction, repetition, and more.
  • Develop your ability to focus on your outcome and achieve your goals, tune in to your audience and develop your message for clarity and impact.
  • Become aware of the flow of communication, understand situational communication and have the opportunity to practice effective communication techniques.

Course Outline

Before we Begin

  • Welcome / Introductions
  • Purpose / Inspiration
  • Course dynamics
  • Intake / results / Wordweb
  • Social skills 101

Examine the Communication Process

  • Types of input
  • Filters, values, beliefs and experiences
  • The internal map
  • Why it matters
  • Exercise: Visual Representation System


Tools for advanced Communication

  • Reframing
  • Linguistics
  • Technology-based
  • Exercise: Reframing
  • Video: Tony Robbins


Influence and Persuasion

  • Definitions
  • General overview
  • Positive and negative ways to influence
  • Open discussion: Sun vs Wind tale
  • Video: The Science of Persuasion
  • Exercise: convincing and persuading


Building Rapport

  • Six Steps to Building Rapport
  • Calibration
  • Perceptual Positions
  • Exercise: Perceptual Positions


Introduction to Presentation and Negotiation Skills

  • Presentation skills
  • Video: TED – How to sound smart
  • Negotiation skills
  • Video: The Negotiator


  • Wrap up
  • Self Assessment GAP
  • Feedback Form
  • Closing Remarks

Delivery is subject to EdCast Marketplace terms and conditions.

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