Control-IT for ISO/IEC 20000
- Optional when integrated in Foundation
- 4 hrs (awareness) - 3 days (Integrated in Foundation)
- Classroom, Simulation
- Dutch, English, French, German, Italian, Portuguese, Spanish
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About Control-IT for ISO/IEC 20000
For many years now Control-IT has been used as a successful intervention in the area of ICT Service Management. Control-IT is energising and will motivate you to adopt ITIL processes. The strong client perspective in the simulation ‘forces’ you and your colleagues to discover and implement Service Management yourselves. And so, helping you to be successful in the implementation in your real organization.
Control-IT provides you with the opportunity to make full use of all the experience, knowledge and ideas of your staff and/or your colleagues and it will help to motivate them.