EXIN ITSM Foundation based on ISO/IEC 20000

This courseware is available in a Virtual Classroom configuration.

The IT Service Management Foundation certificate describes the key information and concepts for IT Service Management based on ISO/IEC 20000 as well as its relationships…

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Certificate EXIN ITSM Foundation based on ISO/IEC 20000
Duration 2 Days
Delivery Blended, Classroom, Virtual Classroom
Accreditor EXIN
Languages English

What is included in EXIN ITSM Foundation based on ISO/IEC 20000

The IT Service Management Foundation certificate describes the key information and concepts for IT Service Management based on ISO/IEC 20000 as well as its relationships with other areas of information management.

This course builds the fundamental skills and knowledge enabling one to participate in organizational teams working within Service Management. Emphasis is on the service management system (SMS) and service management processes, specifically the core concepts and basic terminology of IT service management based on ISO/IEC 20000:2011.

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We really enjoy the way the courseware is structured, covering not only the theoretical aspects but also clear real-life examples.

Gabriel Espinosa

Service Desk Manager At City National Bank