Fast Track to ITIL® 4

This courseware is available in a Virtual Classroom configuration.

The Fast Track is a 100% self-study program designed for learners who have collected credits in the ITIL v3 Scheme and want to obtain enough…

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Certificate ITIL v3 Intermediate
Duration Self-study
Delivery Online
Languages English

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What is included in Fast Track to ITIL® 4

Course Description

The Fast Track is a 100% self-study program designed for learners who have collected credits in the ITIL v3 Scheme and want to obtain enough credits to be eligible to enter into the ITIL Managing Professional Transition module and transition to the ITIL 4 Managing Professional Level in the second half of 2019.

To be eligible to take the ITIL Managing Professional Transition module, a learner needs 17 or more ITIL v3 credits or has to be an ITIL v3 Expert. learners who have less than 17 credits will have to either gain those 17 ITIL v3 credits or start with ITIL 4 Foundation if they wish to continue their ITIL journey. The ITIL Fast Track is a special self-study program which helps your learners obtain the necessary 17 credits in the best way to help your learners transition in the most convenient, effective, and economical way.

The Fast Track to ITIL 4 provides access to all Capability or Lifecycle Modules, allowing learners to pick and choose the modules relevant to get to 17 credits.

The ITIL Fast Track reduces 15 to 20 days of classroom attendance to only self-study time and eliminates the need to wait for the advanced ITIL 4 modules to become available. learners can acquire all the knowledge through the ebooks and we offer dedicated email support by an AXELOS lead architect member. This makes using the Fast Track more cost-effective, faster and offers the learner the chance to be amongst the first professionals to earn the ITIL Managing Professional title.

Because learners will probably already hold one or more ITIL v3 certifications, it may be relevant for a learner to continue in one of the two following routes, depending on which certifications a learner currently already holds or what the main focus of the learner is:

  • Fast Track to ITIL 4 Lifecycle Route (17 credits)
  • Fast Track to ITIL 4 Capability Route (18 credits)

Course Information

Certification: ITIL v3 Intermediate

Duration: Self-study

Domain: Service Management

Delivery Method: Online

Accreditor: PEOPLECERT

Available Languages: English

Purchase Options: Pay Per Use Courseware


  • IT Management
  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators

Learning Objectives
Course Outline

Fast Track to ITIL 4 – Lifecycle Route

Service Strategy (SS)

  • Introduction to Service Strategy
  • Service Strategy Principles
  • Service Strategy Processes
  • Governance
  • Organizing for Service Strategy
  • Technology Considerations
  • Implementing Service Strategy
  • Challenges, Critical Success Factors, and Risks
  • Exam Preparation Guide


Service Design (SD)

  • Service Design Principles
  • Service Design Processes
  • Service Design Technology Related Activities
  • Organizing for Service Design
  • Consideration of Technology
  • Implementation and improvement of Service Design


Service Transition (ST)

  • Service Transition Principles
  • Service Transition Processes
  • Managing People Through Service Transition
  • Organizing for Service Transition
  • Technology Considerations
  • Implementing and Improving Service Transition
  • Challenges, CSFs and Risks


Service Operation (SO)

  • Introduction to Service Operation
  • Service Operation Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organizing for Service Operation
  • Technology Considerations
  • Implementation of Service Operation
  • Challenges, Critical Success Factors and Risks


Continual Service Improvement (CSI)

  • Continual Service Improvement
  • Continual Service Improvement Principles  
  • Continual Service Improvement Process
  • CSI Methods and Techniques
  • Organizing for CSI
  • Technology Considerations
  • Implementing CSI
  • Critical Success Factors  and Risks

Fast Track to ITIL 4 – Capability Route

Operational Support and Analysis (OSA)

  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Service Desk
  • Common OSA Functions and Roles
  • Technology and Implementation Considerations


Planning, Protection and Optimization (PPO)

  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security management
  • Demand Management
  • Roles and Responsibilities
  • Technology and Implementation Considerations


Release, Control and Validation (RCV)

  • Service Transition
  • Change Management
  • Release and Deployment Management
  • Service Validation and Testing
  • Request Fulfillment
  • Change Evaluation
  • Knowledge Management
  • Technology and Implementation Management


Service Offerings and Agreements (SOA)

  • Introduction to Service Offerings and Agreements
  • Service Portfolio Management
  • Service Catalogue Management
  • Service Level Management
  • Demand Management
  • Supplier Management
  • Financial Management for IT Services
  • Business Relationship Management
  • Roles and Responsibilities
  • Technology and Implementation Considerations

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We really enjoy the way the courseware is structured, covering not only the theoretical aspects but also clear real-life examples.

Gabriel Espinosa

Service Desk Manager At City National Bank