HDI® Customer Service Representative

Not Available to ITpreneurs Partners in USA, Canada, Australia, Sweden, Finland, Norway, Poland, Brazil and Japan.
Certificate
HDI Customer Service Representative (HDI-CSR)
Duration
5-6 hours
Delivery
eLearning
Accreditor
HDI
Languages
English

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About HDI® Customer Service Representative

Frontline customer service representatives interact with your customers every day. Do they have the skills to create first-rate customer experiences? This skills-building and certification course introduces the skills and techniques required to provide outstanding customer service and support.

HDI Customer Service Representative (HDI-CSR) training focuses on call handling best practices, communication and listening techniques, documentation, problem-solving, and troubleshooting skills, conflict negotiation, and responses to difficult customer behaviors.