HDI® Customer Service Representative
This courseware is available in a Virtual Classroom configuration.
Frontline customer service representatives interact with your customers every day. Do they have the skills to create first-rate customer experiences? This skills-building and certification course…Read More
|HDI Customer Service Representative (HDI-CSR)
|Blended, Classroom, Virtual Classroom
What is included in HDI® Customer Service Representative
Frontline customer service representatives interact with your customers every day. Do they have the skills to create first-rate customer experiences? This skills-building and certification course introduces the skills and techniques required to provide outstanding customer service and support.
HDI Customer Service Representative (HDI-CSR) training focuses on call handling best practices, communication and listening techniques, documentation, problem-solving, and troubleshooting skills, conflict negotiation, and responses to difficult customer behaviors.
Benefits Of Working With ITpreneurs
Ready-to-use training materials means faster time to revenue. Offer relevant training to your clients: order accredited training materials, book exams, and drive results.
We continue to innovate our portfolio. We offer blended learning programs, video-based learning as well as interactive learning tracks.
An intuitive ordering process and fully automated delivery portal that integrates with your own delivery processes make your life easy.
You get extensive guidance for instructors, ensuring optimal deliveries, every time. Don’t have an instructor? Use one of ours!
Our printed books, ebooks, or printable books are branded with your logo and name. Your customers will log into your branded portal.
You get various flavors of courseware, ensuring there always is an option that suits your needs.
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A flexible pay-per-use model for courseware, exams and instructors offers you full flexibility instantly.
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We really enjoy the way the courseware is structured, covering not only the theoretical aspects but also clear real-life examples.
Service Desk Manager At City National Bank