HDI® Desktop Support Manager
This courseware is available in a Virtual Classroom configuration.
Desktop support involves more than just supporting desktops. It includes support for laptops, notebooks, printers, and just about anything for which the company plans to…
Read More| Certificate | HDI Desktop Support Manager (HDI-DSM) | |
| Duration | 3 Days | |
| Delivery | Blended, Classroom, Virtual Classroom | |
| Accreditor | HDI | |
| Languages | English |
What is included in HDI® Desktop Support Manager
Desktop support involves more than just supporting desktops. It includes support for laptops, notebooks, printers, and just about anything for which the company plans to provide face-to-face desktop support. The desktop support manager is responsible for executing the operational and tactical plans of desktop support, while satisfying customer and business needs.
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments.
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We really enjoy the way the courseware is structured, covering not only the theoretical aspects but also clear real-life examples.
Gabriel Espinosa
Service Desk Manager At City National Bank