HDI® Desktop Support Technician

This courseware is available in a Virtual Classroom configuration.

Desktop support professionals spend much of the day visiting customers at their workstations or home offices, providing technical support for many desktop systems. HDI Desktop…

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Certificate HDI® Desktop Support Technician
Duration 2 Days
Delivery Blended, Classroom, Virtual Classroom
Accreditor HDI
Languages English

What is included in HDI® Desktop Support Technician

Desktop support professionals spend much of the day visiting customers at their workstations or home offices, providing technical support for many desktop systems.

HDI Desktop Support Technician (HDI-DST) training focuses on key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer’s experience.

Available Courseware For HDI® Desktop Support Technician

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Instructor Package

Includes a slide deck suitable for Classroom and Virtual Classroom delivery, instructor notes to guide the trainer through the course delivery, and a version of the Coursebook.

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Learner Coursebook

Coursebook with all the relevant information required for the learner to take and pass the exam.

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Course Agenda

Sample agendas for running successful Classroom, Virtual Classroom, or Blended Classroom sessions.

Benefits Of Working With ITpreneurs

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Innovative Solutions

We continue to innovate our portfolio. We offer blended learning programs, video-based learning as well as interactive learning tracks.

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An intuitive ordering process and fully automated delivery portal that integrates with your own delivery processes make your life easy.

Instructor Support

You get extensive guidance for instructors, ensuring optimal deliveries, every time. Don’t have an instructor? Use one of ours!

Branded Products

Our printed books, ebooks, or printable books are branded with your logo and name. Your customers will log into your branded portal.

Tailored Portfolio

You get various flavors of courseware, ensuring there always is an option that suits your needs.

Click & Consume

A flexible pay-per-use model for courseware, exams and instructors offers you full flexibility instantly.

Partner with ITpreneurs for HDI® Desktop Support Technician

Interested in licensing our courseware for your training organization or corporate training environment?

We really enjoy the way the courseware is structured, covering not only the theoretical aspects but also clear real-life examples.

Gabriel Espinosa

Service Desk Manager At City National Bank