HDI® Problem Management Professional

Not Available to ITpreneurs Partners in USA, Canada, Australia, Sweden, Finland, Norway, Poland, Brazil and Japan.
Certificate
HDI Problem Management Professional (HDI-PM)
Duration
2 days
Delivery
Classroom, Virtual Classroom
Accreditor
HDI
Languages
English

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About HDI® Problem Management Professional

The HDI® Problem Management Professional certification is intended for those who wish to gain a working knowledge of industry best practices related to problem management. It is ideal for IT professionals who are working or are planning to work within problem management, whether in a technical, managerial, or operational role.

The responsibilities of problem management professionals vary from organization to organization, but they often include: assisting with the planning and implementation of the problem management process; performing both reactive and proactive problem management; prioritizing and categorizing problems; investigating and diagnosing the problems; coordinating and/or executing root cause analysis; developing workarounds; and proposing changes to resolve issues.

The HDI Problem Management Professional Certification Standard is based on the concepts, principles, and best practices found in various ITSM frameworks, including ITIL, ISO/IEC 20000, and COBIT.