HDI® Support Center Analyst

This courseware is available in a Virtual Classroom configuration.

Help desk professionals and support center analysts provide frontline support and act as the primary contact for customers. It is important that these service desk…

Read More

Certificate HDI Support Center Analyst (HDI-SCA)
Duration 2 Days
Delivery Blended, Classroom, Virtual Classroom
Accreditor HDI
Languages English, Spanish

What is included in HDI® Support Center Analyst

Help desk professionals and support center analysts provide frontline support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction.

HDI Support Center Analyst (HDI-SCA) training focuses on help desk strategies for effective customer service, emphasizing problem-solving and trouble-shooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes.

Benefits Of Working With ITpreneurs

Ready-to-use training materials means faster time to revenue. Offer relevant training to your clients: order accredited training materials, book exams, and drive results.

Innovative Solutions

We continue to innovate our portfolio. We offer blended learning programs, video-based learning as well as interactive learning tracks.

Convenience

An intuitive ordering process and fully automated delivery portal that integrates with your own delivery processes make your life easy.

Instructor Support

You get extensive guidance for instructors, ensuring optimal deliveries, every time. Don’t have an instructor? Use one of ours!

Branded Products

Our printed books, ebooks, or printable books are branded with your logo and name. Your customers will log into your branded portal.

Tailored Portfolio

You get various flavors of courseware, ensuring there always is an option that suits your needs.

Click & Consume

A flexible pay-per-use model for courseware, exams and instructors offers you full flexibility instantly.

Partner with ITpreneurs for HDI® Support Center Analyst

Interested in licensing our courseware for your training organization or corporate training environment?

We really enjoy the way the courseware is structured, covering not only the theoretical aspects but also clear real-life examples.

Gabriel Espinosa

Service Desk Manager At City National Bank