HDI® Support Center Manager

Not Available to ITpreneurs Partners in USA, Canada, Australia, Sweden, Finland, Norway, Poland, Brazil and Japan.
Certificate
HDI Support Center Manager (HDI-SCM)
Duration
3 days
Delivery
Classroom, Virtual Classroom
Accreditor
HDI
Languages
English
Available as
Pay Per Use Courseware

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About HDI® Support Center Manager

Support center managers are responsible for executing the operational and tactical plans of the support organization while satisfying customer and business needs. HDI Support Center Manager (HDI-SCM) training explores how the support center’s strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments.