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About HDI® Support Center Team Lead
Support center team leads serve as the communication link between the team and the manager as well as the first point of internal escalation for the customer.
HDI Support Center Team Lead (HDI-SCTL) training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This course is designed for support professionals who need to develop fundamental management and leadership skills.