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ISO/IEC 20000 for Auditors

The ISO/IEC 20000 Auditors course is a 2-day classroom training relevant for professionals who play a role as a 3rd party auditor in an ISO/IEC…

Certificate APMG ISO/IEC 20000 Auditors Exam
Duration 2 Days
Delivery Blended, Classroom, Virtual Classroom
Accreditor APMG
Languages English

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What is included in ISO/IEC 20000 for Auditors

Course Description

The ISO/IEC 20000 Auditors course is a 2-day classroom training relevant for professionals who play a role as a 3rd party auditor in an ISO/IEC 20000 assessment.

This course is designed for professionals and certified auditors who require an orientation into ITSM in general and ISO/IEC 20000 in particular. Internal auditors working in an organization which is implementing or already has ISO/IEC 20000 certification will also find this course useful to improve not only their understanding of the subject but also the application of ISO/IEC 20000 within their organization.

At the end of the 2-day classroom training, the APMG certification exam, which is a multiple-choice exam, can be conducted. This training does not cover audit techniques or the issues involved in preparing an organization for an audit.

The certificate is awarded to candidates passing the relevant examination, which can only be taken as part of an accredited training course. The course covers the interpretation and application of the ISO/IEC 20000 standard. The exam is a one-hour closed-book, 40-question, multiple-choice test, which is paper based or provided as an online exam. To pass, candidates must answer 26 or more questions correctly.

Course Information

Certification: APMG ISO/IEC 20000 Auditors Exam

Duration: 2 Days

Domain: Service Management

Delivery Method: Blended, Classroom, Virtual Classroom

Accreditor: APMG

Available Languages: English

Purchase Options:


This qualification is aimed at existing third-party or internal auditors who wish to understand the specific requirements of auditing IT service management systems for conformity with the ISO/IEC 20000 standard.

Learning Objectives


The candidate should understand the principles of ITSM and the contents of ISO/IEC 20000. Specifically, the candidate should understand:


  • The structure, requirements, objectives and application of ISO/IEC 20000-1:2011 (service management system requirements).
  • ITSM principles.
  • Eligibility, applicability and scoping principles and how to apply them to a typical ITSM service provider.
  • Application and relevance of Parts 2 and 3 of the standard.
  • What is required in pre-audits, formal certification and surveillance audits using the regulations of the APMG certification scheme.

Course Outline


Delivery is subject to EdCast Marketplace terms and conditions.

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