ISO/IEC 20000 Foundation
The Achieving ISO/IEC 20000 Certification training program is an intensive, case-study-oriented workshop that is designed for those involved in the ISO/IEC 20000 implementation process and…
|Certificate||APMG ISO/IEC 20000 Foundation|
|Delivery||Blended, Classroom, Virtual Classroom|
What is included in ISO/IEC 20000 Foundation
The Achieving ISO/IEC 20000 Certification training program is an intensive, case-study-oriented workshop that is designed for those involved in the ISO/IEC 20000 implementation process and for those who would like to understand what the implementation encompasses in a better manner.
The workshop uses practical examples and real-life case studies to guide participants through the implementation route and prepare for the audit.
ISO/IEC 20000 is the international standard for IT service management (ITSM). It defines the requirements for and provides details of the IT service management system (SMS) needed to deliver managed services of an acceptable quality, together with guidance on how to demonstrate conformity with the standard.
Certification: APMG ISO/IEC 20000 Foundation
Duration: 3 Days
Domain: Service Management
Delivery Method: Blended, Classroom, Virtual Classroom
Available Languages: English
This qualification is aimed at staff working within an ITSM service provider organization who require a basic understanding of the standard. It is equally relevant for those working within service providers, which are already certified to ISO/IEC 20000, or for those considering its implementation.
The candidate should understand the principles of ITSM and the contents of ISO/IEC 20000. Specifically, the candidate should understand:
The background to ISO/IEC 20000
- The scope and purpose of Parts 1, 2 and 3 of ISO/IEC 20000 and how these can be used
- The terms and definitions used
- The fundamental requirements for an SMS and the need for continual improvement
- The processes, their objectives and key requirements in a typical IT service provider scenario
- Eligibility and scoping requirements
- The purpose of internal and external audits, their operation and the associated terminology.
- The operation of the APMG Certification Scheme
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