IT4IT™ Foundation

This courseware is available in a Virtual Classroom configuration.

The IT4IT™ Foundation course explains the key strategies and approaches for offering effective IT services. The course introduces the IT4IT Reference Architecture, which is a…

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Certificate IT4IT™ Foundation
Duration 2 Days
Delivery Blended, Classroom, Virtual Classroom
Accreditor The Open Group
Languages English

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What is included in IT4IT™ Foundation

Course Description

The IT4IT™ Foundation course explains the key strategies and approaches for offering effective IT services. The course introduces the IT4IT Reference Architecture, which is a standard reference architecture necessary for building and managing an efficient IT organization. The IT4IT Reference Architecture uses a value chain model, which highlights key streams of work that should be undertaken within IT to identify the activities that add value to an organization’s business.

This course is interactive and thought-provoking. The course includes:

  • Group discussions
  • Practical “take-aways”
  • Practice exam

This material cannot be ordered without an exam or usage of a registered instructor. This courseware can only be ordered by affiliated partners.

Course Information

Certification: IT4IT™ Foundation

Duration: 2 Days

Domain: Solution Development and Deployment

Delivery Method: Blended, Classroom, Virtual Classroom

Accreditor: The Open Group

Available Languages: English

Purchase Options: Pay Per Use Courseware


The course is aimed at business and IT management and encourages interaction and the exchange of practical insights and approaches.


The following IT professionals can consider taking this course:

  • IT Operations Manager
  • Service Manager
  • IT Auditor
  • IT Security Manager
  • Project Manager
  • Process Manager
  • Change Manager
  • Problem Manager
  • Incident Manager
  • Service Level Manager
  • Customer Support Technician

Learning Objectives

At the end of this course, participants will be able to:

  • Understand the basic concepts of IT4IT value streams and the IT4IT Reference Architecture.
  • Define the key IT4IT Reference Architecture terminologies.
  • Understand the IT4IT Certification program.
  • Explain the key objectives of four IT4IT value streams.
  • Define the functional components of the four IT4IT value streams.
  • Prepare for the IT4IT exam.

Course Outline

Module 1: Course Introduction 


Module 2: Introduction to IT4IT and The Open Group

  • IT4IT Introduction
  • IT4IT Context
  • IT4IT IT Value Chain


Module 3: IT4IT Core

  •     IT4IT Core Overview
  •     Levels of Abstraction


Module 4: Strategy to Portfolio (S2P) Value Stream

  •     S2P Value and Stream: Scope and Objectives
  •     S2P Value and Stream: Phases and Activities
  •     S2P Value and Stream: Functional Component Review


Module 5: Requirement to Deploy (R2D) Value Stream

  •     R2D Value Stream: Scope and Objectives
  •     R2D Value Stream: Phases and Activities
  •     R2D Value Stream: Functional Component Review


Module 6: Request to Fulfill (R2F) Value Stream

  •     R2F Value and Stream: Scope and Objectives
  •     R2F Value and Stream: Phases and Activities
  •     R2F Value and Stream: Functional Component Review


Module 7: Detect to Correct (D2C) Value Stream

  •  D2C Value and Stream: Scope and Objectives
  •  D2C Value and Stream: Phases and Activities
  •  D2C Value and Stream: Functional Component Review


Module 8: Supporting Activities

 IT Value Chain: Supporting Activities

Available Courseware For IT4IT™ Foundation


Instructor Package

Includes a slide deck suitable for Classroom and Virtual Classroom delivery, instructor notes to guide the trainer through the course delivery, and a version of the Coursebook.


Learner Coursebook

Coursebook with all the relevant information required for the learner to take and pass the exam.


Course Agenda

Sample agendas for running successful Classroom, Virtual Classroom, or Blended Classroom sessions.

Delivery is subject to EdCast Marketplace terms and conditions.

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We really enjoy the way the courseware is structured, covering not only the theoretical aspects but also clear real-life examples.

Gabriel Espinosa

Service Desk Manager At City National Bank