ITIL® 4 Specialist: Acquiring & Managing Cloud Services

This courseware is available in a Virtual Classroom configuration.

Using the ITIL framework, this module provides vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and…

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Certificate ITIL® 4 Specialist: Acquiring & Managing Cloud Services
Delivery Blended, Classroom, Virtual Classroom, Self-study
Languages English

What is included in ITIL® 4 Specialist: Acquiring & Managing Cloud Services

Course Description

Using the ITIL framework, this module provides vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions. It explores the concept of the ‘cloud services user journey’ which aligns key ITIL concepts such as guiding principles and the service value chain to provide a holistic view and understanding of the entire procurement lifecycle.

This certification extends the main ITIL 4 framework and provides organizations with the guidance to address and harness the challenges and opportunities presented by emerging technologies and themes that impact their operations.

This module will allow individuals to learn about ITIL concepts, develop an understanding of relevant ITIL 4 guidance, and enable career development opportunities in Cloud Services.

Course Information

Certification: ITIL® 4 Specialist: Acquiring & Managing Cloud Services


Domain: Service Management

Delivery Method: Blended, Classroom, Virtual Classroom, Self-study

Accreditor: PEOPLECERT

Available Languages: English

Purchase Options:


ITIL® 4 Specialist Acquiring & Managing Cloud Services is aimed at:

  • C-level (and aspiring C-level)
  • Cloud architects and cloud consultants
  • Procurement and Capture Manager considering procuring cloud services
  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • Existing ITIL qualification holders wishing to develop their knowledge

Learning Objectives

At the end of this course, participants will be able to:

  • Understand the role of cloud services in an organization
  • Know how to define an organization’s requirements and readiness to adopt cloud solutions
  • Know how to identify the types of cloud services and understand their applicability to an organization’s context
  • Understand how cloud services are selected and procured
  • Know how to onboard and offboard cloud services
  • Know how to manage the use of cloud services
  • Know how to evaluate and improve a cloud strategy

Course Outline

Module 1: Course Introduction

  • Let’s Get to Know Each Other
  • Course Overview
  • Course Learning Objectives
  • Target Audience
  • ITIL® 4 Certification Scheme
  • Course Structure
  • Cloud Customer Journey
  • Course Components
  • Course Agenda
  • Exam/Assessment Details

Module 2: Key Concepts of Cloud

  • Introduction to Cloud
  • Types of Cloud Solution
  • Governance and Shared Responsibility
  • The Cloud Consumer Journey

Module 3: Explore: Can the organization benefit from Cloud?

  • Cloud’s Role in Strategy
  • Cloud Strategies
  • Setting the Strategic Scope
  • Cloud Strategic Positioning
  • Value: Outcomes, Costs, and Risks
  • Formulating the Initial Cloud Strategy

Module 4: Engage: Meeting a Cloud Service Provider

  • Understanding the CSP Landscape
  • Types of Services to be Considered
  • Defining Requirements for Cloud Services
  • Request for Information and Proof of Concept
  • Conducting a Cloud Readiness Assessment
  • Engaging with Cloud Service Providers
  • Reviewing the Cloud Strategy and Cloud Service Requirements

Module 5: Offer: Selecting the Right Services and Service Provider

  • Minimum Return on Investment (ROI)
  • Communicating Requirements
  • Request for Proposal
  • Reviewing Proposals
  • ROI of Proposed Cloud Services
  • Business Case for Cloud Services

Module 6: Agree: Negotiating and Planning

  • Agreeing and Planning Value Co-creation
  • Negotiating and Agreeing to a Cloud Service
  • Cloud Service Agreements
  • Shared Responsibility Model
  • Roles and Responsibilities Map
  • Charging Models

Module 7: Onboard (and Offboard): Moving to the Cloud

  • General Considerations for Onboarding
  • Migrating to Cloud as a Part of an Onboarding Initiative
  • Security and Compliance Considerations


Module 8: Co-create: Enabling Value

  • Operating Model Alignment
  • Value Co-creation Map for Cloud
  • Value Co-creation Drivers in Practice
  • Managing the Optimization of Cloud Service Consumption
  • Managing Cloud Service Quality
  • Using Cloud Tools for Value Co-creation

Module 9: Realize: Measuring and Improving

  • Maintaining Operating Model Alignment
  • VUCA and the Value Co-creation Map
  • Continual Improvement and the Value Co-creation Map for Cloud

Available Courseware For ITIL® 4 Specialist: Acquiring & Managing Cloud Services


Instructor Package

Includes a slide deck suitable for Classroom and Virtual Classroom delivery, instructor notes to guide the trainer through the course delivery, and a version of the Coursebook.


Learner Coursebook

Coursebook with all the relevant information required for the learner to take and pass the exam.


Course Agenda

Sample agendas for running successful Classroom, Virtual Classroom, or Blended Classroom sessions.

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We really enjoy the way the courseware is structured, covering not only the theoretical aspects but also clear real-life examples.

Gabriel Espinosa

Service Desk Manager At City National Bank