ITIL® 4 Specialist: Drive Stakeholder Value
- ITIL® 4 Specialist: Drive Stakeholder Value
- 3 days
- Blended, Classroom, Self-Study eBook, eLearning
- Available as
- Customizable Courseware
- Pay Per Use Courseware
- Subscription Courseware
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About ITIL® 4 Specialist: Drive Stakeholder Value
The Drive Stakeholder Value Specialist Certification is relevant to everyone in a supplier facing role. This means those managing one or more suppliers, and working with suppliers in providing a single integrated service management organization.
This course covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. It focuses on the conversion of demand into value via IT-enabled services. The course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.
ITIL Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. Accredited training for the ITIL Managing Professional modules is mandatory to enable a full understanding of the core material. ITIL 4 Foundation is as a prerequisite.
Pre-Order ITIL® 4 Higher Level Courseware
You will be contacted by ITpreneurs’ sales team once we are allowed to release the ITIL 4 Foundation courseware to you.
Pre-Ordering is non-obligatory and for informative purposes only.
In the meantime, you will be kept up to date on all ITIL 4 related news.