This courseware is not yet available.

ITIL® 4 Specialist: Drive Stakeholder Value

This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners. It focuses on the conversion…

Certificate ITIL® 4 Specialist: Drive Stakeholder Value
Duration 3 Days
Delivery Classroom, Virtual Classroom
Accreditor AXELOS, PEOPLECERT
Languages English

What is included in ITIL® 4 Specialist: Drive Stakeholder Value

Course Description

This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners. It focuses on the conversion of demand into value via IT-enabled services.

The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more.

It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

Course Information

Certification: ITIL® 4 Specialist: Drive Stakeholder Value

Duration: 3 Days

Domain: Service Management

Delivery Method: Classroom, Virtual Classroom

Accreditor: AXELOS, PEOPLECERT

Available Languages: English

Purchase Options: Pay Per Use Courseware, Subscription Courseware

Audience

ITIL Specialist Drive Stakeholder Value is aimed at practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers.

Learning Objectives

N/A

Course Outline

N/A

Delivery is subject to Leapest terms and conditions.

Benefits of Working with ITpreneurs

Ready-to-use training materials means faster time to revenue. Offer relevant training to your clients: order accredited training materials, book exams, and drive results.

icons8-new-100

Innovative Solutions

We continue to innovate our portfolio. We offer blended learning programs, video-based learning as well as interactive learning tracks.

icons8-easy-100

Convenience

An intuitive ordering process and fully automated delivery portal that integrates with your own delivery processes make your life easy.

icons8-training-100

Instructor Support

You get extensive guidance for instructors, ensuring optimal deliveries, every time. Don’t have an instructor? Use one of ours!

icons8-address-book-2-100

Branded Products

Our printed books, ebooks, or printable books are branded with your logo and name. Your customers will log into your branded portal.

icons8-puzzle-100 (1)

Tailored Portfolio

You get various flavors of courseware, ensuring there always is an option that suits your needs.

icons8-shopping-cart-100

Click and Consume

A flexible pay-per-use model for courseware, exams and instructors offers you full flexibility instantly.

Triangle Left

Partner with ITpreneurs for ITIL® 4 Specialist: Drive Stakeholder Value

Interested in licensing our courseware for your training organization or corporate training environment?