Expected early November 2021

ITIL® 4 Specialist: Sustainability in Digital & IT

This courseware is available in a Virtual Classroom configuration.

The ITIL® 4 Specialist: Sustainability in Digital & IT explores how service organisations may address sustainability challenges in relation to their digital and IT strategies,…

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Certificate ITIL® 4 Specialist: Sustainability in Digital & IT
Duration
Delivery Blended, Classroom, Virtual Classroom, Self-study
Accreditor PEOPLECERT
Languages English

What is included in ITIL® 4 Specialist: Sustainability in Digital & IT

Course Description

The ITIL® 4 Specialist: Sustainability in Digital & IT explores how service organisations may address sustainability challenges in relation to their digital and IT strategies, tactics, and operations, focusing on ITIL’s Service Value Chain and ITIL practices.

The module highlights key sustainability competencies and capabilities that service organisations should develop and provides guidance on how to build capacity within their teams to effectively manage sustainability challenges.

This module will be assessed by a closed book multiple choice question examination. In addition, the “ITIL 4 Specialist: Sustainability in Digital & IT” module will also include case study assignments, as part of the assessment process.

Course Information

Certification: ITIL® 4 Specialist: Sustainability in Digital & IT

Duration:

Domain: Information Management, IT Governance and Strategy, Service Management

Delivery Method: Blended, Classroom, Virtual Classroom, Self-study

Accreditor: PEOPLECERT

Available Languages: English

Purchase Options:

Audience

Learning Objectives

Course Outline

Available Courseware For ITIL® 4 Specialist: Sustainability in Digital & IT

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Instructor Package

Includes a slide deck suitable for Classroom and Virtual Classroom delivery, instructor notes to guide the trainer through the course delivery, and a version of the Coursebook.

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Learner Coursebook

Coursebook with all the relevant information required for the learner to take and pass the exam.

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Course Agenda

Sample agendas for running successful Classroom, Virtual Classroom, or Blended Classroom sessions.

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We really enjoy the way the courseware is structured, covering not only the theoretical aspects but also clear real-life examples.

Gabriel Espinosa

Service Desk Manager At City National Bank