Expected late December 2021

ITIL® 4 Specialist: Sustainability in Digital & IT

This courseware is available in a Virtual Classroom configuration.

The  ITIL® 4 Specialist: Sustainability in Digital and IT course is a 3-day course based on the  ITIL® 4 Specialist: Sustainability in Digital and IT…

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Certificate ITIL® 4 Specialist: Sustainability in Digital & IT
Duration 24 Hours
Delivery Blended, Classroom, Virtual Classroom, Self-study
Languages English

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What is included in ITIL® 4 Specialist: Sustainability in Digital & IT

Course Description

The  ITIL® 4 Specialist: Sustainability in Digital and IT course is a 3-day course based on the  ITIL® 4 Specialist: Sustainability in Digital and IT candidate syllabus from AXELOS. The course provides the practical skills necessary to enable an organization to deliver value by introducing sustainable practices. With the help of  ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Sustainability in Digital and IT certification exam.

The ITIL® 4 Specialist: Sustainability in Digital and IT course explores how service organizations can address sustainability challenges concerning their digital and IT strategies, tactics, and operations; focusing on ITIL’s Service Value Chain and ITIL practices. It focuses on IT and digitally-enabled services’ role in the environment while exploring opportunities to positively impact it by adopting and driving sustainable and ethical behavior and a mindset that goes beyond individuals and impacts businesses at an organizational level.


The course highlights key sustainability competencies and capabilities that service organizations should develop and build capacity within their teams to address current and future sustainability challenges. It also involves providing a framework to support organizations during procurement and supply chain activities, which can help interactions across the supply chain to practice sustainable IT.

Course Information

Certification: ITIL® 4 Specialist: Sustainability in Digital & IT

Duration: 24 Hours

Domain: Service Management

Delivery Method: Blended, Classroom, Virtual Classroom, Self-study

Accreditor: PEOPLECERT

Available Languages: English

Purchase Options: Pay Per Use Courseware


The target audience for ITIL® 4 Specialist: Sustainability in Digital and IT include:

  • IT/Digital/Service Strategists
  • Service Designers/Architects
  • Product/Service Managers
  • ITSM Managers and aspiring ITSM Managers
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • Existing ITIL qualification holders wishing to develop their knowledge

Learning Objectives

The ITIL® 4 Specialist: Sustainability in Digital and IT course covers the content in relation to the following learning outcomes of the exam specification for ITIL® 4 Specialist: Sustainability in Digital and IT:

  1. Understand the key concepts of sustainability. 
  2. Understand the value, benefits, costs, and risks of sustainability.
  3. Understand how digital and information technology support sustainability. 
  4. Know how to plan sustainability for an organization.
  5. Understand how organizational sustainability is assessed, maintained, and improved.

Course Outline

Module 1: Course Introduction

  • Let’s Get to Know Each Other
  • Course Overview
  • Course Structure
  • Course Agenda
  • Course Components
  • Assessment Details

Module 2: Key Concepts of Sustainability

  • Sustainability – An Introduction
  • Sustainable Development
  • Sustainability and Corporate Social Responsibility
  • Digital Technology, IT Services, and Sustainability

Module 3: What is vision? 

  • Role and Structure of the Sustainability Vision
  • Defining the Sustainability Vision
  • Role of Sustainable Development Goals
  • Sustainability Models, Issues, and Concepts
  • Digital Sustainability
  • Materiality Assessment
  • Stakeholders Engagement and Commitment

Module 4: Where are we now?

  • Materiality Assessment
  • Sustainability Risk Assessment
  • Due Diligence
  • Stakeholder Analysis and Mapping
  • External Assessment
  • Internal Assessment
  • SWOT Analysis
  • Audits and Reports

Module 5: Where do we want to be?

  • Defining Sustainability Objectives
  • Selecting and Prioritizing Sustainability Objectives
  • Justifying the Sustainability Objectives

Module 6: How do we get there?

  • Strategies for Sustainability
  • Embedding sustainability into the SVS
  • Planning Recommendations

Module 7: Take Action

  • Taking Sustainable Action
  • Sustainability In VUCA Environments
  • Ongoing Activities While Pursuing Sustainability Goals

Module 8: Did we get there?

  • Sustainability Measurement
  • Sustainability Reporting

Module 9: How do we keep the momentum going?

  • Continuous Orientation
  • Governance and Audit
  • Communication
  • Collaboration
  • Innovation
  • Staying up to Date

Available Courseware For ITIL® 4 Specialist: Sustainability in Digital & IT


Instructor Package

Includes a slide deck suitable for Classroom and Virtual Classroom delivery, instructor notes to guide the trainer through the course delivery, and a version of the Coursebook.


Learner Coursebook

Coursebook with all the relevant information required for the learner to take and pass the exam.


Pre-course Reading

Brief guide with relevant information for the learner to understand before attending the course.


Quick References

A printable multi-page PDF with a summary of the key elements of the course.


Course Agenda

Sample agendas for running successful Classroom, Virtual Classroom, or Blended Classroom sessions.

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We really enjoy the way the courseware is structured, covering not only the theoretical aspects but also clear real-life examples.

Gabriel Espinosa

Service Desk Manager At City National Bank