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ITIL® 4 Trails – Continual Improvement

The Continual Improvement Trail introduces the concept of Continual Improvement, an essential ingredient for any organization to function properly. Continual improvement is a recurring activity…

Certificate ITIL Foundation
Duration 40 minutes
Delivery Online
Accreditor PEOPLECERT
Languages English

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What is included in ITIL® 4 Trails – Continual Improvement

Course Description

The Continual Improvement Trail introduces the concept of Continual Improvement, an essential ingredient for any organization to function properly. Continual improvement is a recurring activity that is performed at all levels to make sure that the organization’s performance continually meets stakeholders’ expectations. The ITIL Continuous Improvement Model is explained as a structured approach to managing continual improvement activities.

Course Information

Certification: ITIL Foundation

Duration: 40 minutes

Domain: Service Management

Delivery Method: Online

Accreditor: PEOPLECERT

Available Languages: English

Purchase Options: Pay Per Use Courseware

Audience

The ITIL® (4) Trails targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a Devops team

Learning Objectives

At the end of this Trail, participants will be able to:

  • Understand the key concepts of continual improvement.

Course Outline

  • Continual Improvement
  • The Continual Improvement Model
  • Relationship between Continual Improvement and Guiding Principles

Delivery is subject to EdCast Marketplace terms and conditions.

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