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ITIL® 4 Trails – Introduction to ITIL 4

The Introduction to ITIL 4 Trail provides an overview of ITIL 4. Participants learn about the need for ITIL 4, it’s key benefits for organization,…

Certificate ITIL Foundation
Duration 20 minutes
Delivery Online
Languages English

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What is included in ITIL® 4 Trails – Introduction to ITIL 4

Course Description

The Introduction to ITIL 4 Trail provides an overview of ITIL 4. Participants learn about the need for ITIL 4, it’s key benefits for organization, the core components of ITIL 4 (the Service Value System, Four Dimensions of service management, Guiding Principles), as well as the ITIL 4 Certification Scheme.

Course Information

Certification: ITIL Foundation

Duration: 20 minutes

Domain: Service Management

Delivery Method: Online

Accreditor: PEOPLECERT

Available Languages: English

Purchase Options: Pay Per Use Courseware


The ITIL Trails targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a Devops team

Learning Objectives

At the end of this trail, participants will be able to:

  • Understand the key benefits of ITIL 4
  • Recognize the core components provided in ITIL 4
  • Understand the ITIL 4 Certification Scheme

Course Outline

  • Introduction to ITIL 4
  • Benefits of ITIL
  • Key Concepts of ITIL 4
  • Structure of ITIL 4
  • The ITIL 4 Qualification Scheme
  • ITIL 4 Foundation

Delivery is subject to EdCast Marketplace terms and conditions.

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