This courseware is available in a Virtual Classroom configuration.

ITIL® 4 Trails – ITIL Foundation

ITIL 4 Trails provide a fun way to learn about ITIL 4. Learners follow a guided path and learn about ITIL 4 through a series…

Certificate ITIL® 4 Foundation
Duration 10-12 hours
Delivery Online
Accreditor PEOPLECERT
Languages English

What is included in ITIL® 4 Trails – ITIL Foundation

Course Description

ITIL 4 Trails provide a fun way to learn about ITIL 4. Learners follow a guided path and learn about ITIL 4 through a series of short learning interventions. Every module comprises of short 2-minute videos, interactive tutorials, exciting quizzes, exercises, and downloadable podcasts. Participants can learn at their own pace, in their own time, engaging with the media format that best fits their learning behavior. Completing all 8 Trails means the participant is ready to take on and pass the ITIL 4 Foundation exam.

“Deliver bursts of microlearning content to your learners, close the knowledge gap and upskill them quickly on ITIL 4. Rapidly improve learners understanding of a modern approach to service management with ITpreneurs ITIL 4 Trails”.

Course Information

Certification: ITIL® 4 Foundation

Duration: 10-12 hours

Domain: Service Management

Delivery Method: Online

Accreditor: PEOPLECERT

Available Languages: English

Purchase Options: Pay Per Use Courseware

Audience

The ITIL® (4) Trails targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a Devops team

Learning Objectives

By completing all Trails, participants will be able to:

  • Understand the key concepts of ITIL service management.
  • Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
  • Understand the four dimensions of ITIL service management.
  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.  
  • Understand the key concepts of continual improvement.
  • Learn the various ITIL practices and how they contribute to value chain activities.
  • Understand the key benefits of ITIL 4
  • Recognize the core components provided in ITIL 4
  • Understand the ITIL Certification Scheme

Course Outline

Trail 1 – an introduction to ITIL 4

  • Introduction to IT Service Management in the Modern World
  • Introduction to ITIL 4
  • Structure and Benefits of ITIL 4
  • ITIL 4 Certification Scheme

Trail 2: Service Management: Key Concepts

  • Intent and Context
  • Key Terms Covered in the Module
  • Module Learning Objectives
  • Value and Value Co-Creation
  • Value: Service, Products, and Resources
  • Service Relationships
  • Value: Outcomes, Costs, and Risks
  • Exercise: Multiple-Choice Questions

 

Trail 3: The Guiding Principles

  • Intent and Context
  • Identifying Guiding Principles
  • Key Terms Covered in the Module
  • Module Learning Objectives
  • The Seven Guiding Principles
  • Applying the Guiding Principles
  • Exercise: Multiple-Choice Questions

Trail 4: The Four Dimensions of Service  Management

  • Intent and Context
  • The Four Dimensions
  • Key Terms Covered in the Module
  • The Four Dimensions and Service Value System
  • Module Learning Objectives
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors and Pestle Model
  • Exercise: Multiple-Choice Questions

 

Trail 5: Service Value System and Service Value Chain

  • Intent and Context
  • Service Value System and Service Value Chain
  • Module Learning Objectives
  • Overview of Service Value System
  • Overview of the Service Value Chain
  • Exercise: Multiple-Choice Questions

Trail 6: Continual Improvement

  • Intent and Context
  • Key Terms Covered in the Module
  • Introduction to Continual Improvement
  • Module Learning Objectives
  • The Continual Improvement Model
  • Relationship between Continual Improvement and Guiding Principles
  • Exercise: Multiple-Choice Questions

Trail 7: The ITIL Practices

  • Intent and Context
  • ITIL Management Practices
  • Key Terms Covered in the Module
  • Module Learning Objectives
  • The Continual Improvement Practice
  • The Change Control Practice
  • The Incident Management Practice
  • The Problem Management Practice
  • The Service Request Management Practice
  • The Service Desk Practice
  • The Service Level Management Practice
  • Purpose of ITIL Practices
  • Exercise: Crossword Puzzle

 

Trail 8: ITIL Foundation Exam Preparation

  • Guidance for taking the ITIL Foundation Exam
  • Mock Exam

Delivery is subject to Leapest terms and conditions.

Benefits of Working with ITpreneurs

Ready-to-use training materials means faster time to revenue. Offer relevant training to your clients: order accredited training materials, book exams, and drive results.

icons8-new-100

Innovative Solutions

We continue to innovate our portfolio. We offer blended learning programs, video-based learning as well as interactive learning tracks.

icons8-easy-100

Convenience

An intuitive ordering process and fully automated delivery portal that integrates with your own delivery processes make your life easy.

icons8-training-100

Instructor Support

You get extensive guidance for instructors, ensuring optimal deliveries, every time. Don’t have an instructor? Use one of ours!

icons8-address-book-2-100

Branded Products

Our printed books, ebooks, or printable books are branded with your logo and name. Your customers will log into your branded portal.

icons8-puzzle-100 (1)

Tailored Portfolio

You get various flavors of courseware, ensuring there always is an option that suits your needs.

icons8-shopping-cart-100

Click and Consume

A flexible pay-per-use model for courseware, exams and instructors offers you full flexibility instantly.

Triangle Left

Partner with ITpreneurs for ITIL® 4 Trails – ITIL Foundation

Interested in licensing our courseware for your training organization or corporate training environment?