ITIL® 4 Trails – Service Management: Key Concepts – ITpreneurs Pro
- ITIL® 4 Foundation
- 20 minutes
- Online Learning
- Available as
- Pay Per Use Courseware
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About ITIL® 4 Trails – Service Management: Key Concepts – ITpreneurs Pro
The Service Management: Key Concepts Trail introduces the core ITIL concepts Service Management and Organization. Value and the (co-)creation of value are discussed in the context of the Service Provider, Service Consumer, and other stakeholders. The concepts of Product, Service, and Resources and the differences between them are explained, as well as the relationships between various stakeholders in the value creation cycle. The module closes by describing the concepts of Outcomes, Costs, Risks, and the terms Utility and Risk.