This courseware is available in a Virtual Classroom configuration.

ITIL® 4 Trails – Service Management: Key Concepts

The Service Management: Key Concepts Trail introduces the core ITIL concepts Service Management and Organization. Value and the (co-)creation of value are discussed in the…

Certificate ITIL Foundation
Duration 60 minutes
Delivery Online
Accreditor PEOPLECERT
Languages English

Please ensure your accreditation for this product. Find out how to get accredited.

What is included in ITIL® 4 Trails – Service Management: Key Concepts

Course Description

The Service Management: Key Concepts Trail introduces the core ITIL concepts Service Management and Organization. Value and the (co-)creation of value are discussed in the context of the Service Provider, Service Consumer, and other stakeholders. The concepts of Product, Service, and Resources and the differences between them are explained, as well as the relationships between various stakeholders in the value creation cycle. The module closes by describing the concepts of Outcomes, Costs, Risks, and the terms Utility and Risk.

Course Information

Certification: ITIL Foundation

Duration: 60 minutes

Domain: Service Management

Delivery Method: Online

Accreditor: PEOPLECERT

Available Languages: English

Purchase Options: Pay Per Use Courseware

Audience

The ITIL® (4) Trails targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a Devops team

Learning Objectives

At the end of this Trail, participants will be able to:

  • Understand the key concepts of ITIL service management.

Course Outline

  • Service Management: Key Concepts
  • Value and Co-creation of Value
  • Service, Products, and Resources
  • Service Relationships
  • Outcomes, Costs, and Risks
  • Utility and Warranty

Delivery is subject to EdCast Marketplace terms and conditions.

Benefits of Working with ITpreneurs

Ready-to-use training materials means faster time to revenue. Offer relevant training to your clients: order accredited training materials, book exams, and drive results.

icons8-new-100

Innovative Solutions

We continue to innovate our portfolio. We offer blended learning programs, video-based learning as well as interactive learning tracks.

icons8-easy-100

Convenience

An intuitive ordering process and fully automated delivery portal that integrates with your own delivery processes make your life easy.

icons8-training-100

Instructor Support

You get extensive guidance for instructors, ensuring optimal deliveries, every time. Don’t have an instructor? Use one of ours!

icons8-address-book-2-100

Branded Products

Our printed books, ebooks, or printable books are branded with your logo and name. Your customers will log into your branded portal.

icons8-puzzle-100 (1)

Tailored Portfolio

You get various flavors of courseware, ensuring there always is an option that suits your needs.

icons8-shopping-cart-100

Click and Consume

A flexible pay-per-use model for courseware, exams and instructors offers you full flexibility instantly.

Triangle Left

Partner with ITpreneurs for ITIL® 4 Trails – Service Management: Key Concepts

Interested in licensing our courseware for your training organization or corporate training environment?

Discover More

345678

Using COBIT to Grow Your Training Business

Web-Conferencing-Tools

Comparing The Top 5 Best Video Conferencing Apps

Virtual-Training-Experience

Virtual Classroom Training Experience