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ITIL® 4 Trails – Service Management: Key Concepts

The Service Management: Key Concepts Trail introduces the core ITIL concepts Service Management and Organization. Value and the (co-)creation of value are discussed in the…

Certificate ITIL Foundation
Duration 60 minutes
Delivery Online
Languages English

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What is included in ITIL® 4 Trails – Service Management: Key Concepts

Course Description

The Service Management: Key Concepts Trail introduces the core ITIL concepts Service Management and Organization. Value and the (co-)creation of value are discussed in the context of the Service Provider, Service Consumer, and other stakeholders. The concepts of Product, Service, and Resources and the differences between them are explained, as well as the relationships between various stakeholders in the value creation cycle. The module closes by describing the concepts of Outcomes, Costs, Risks, and the terms Utility and Risk.

Course Information

Certification: ITIL Foundation

Duration: 60 minutes

Domain: Service Management

Delivery Method: Online

Accreditor: PEOPLECERT

Available Languages: English

Purchase Options: Pay Per Use Courseware


The ITIL® (4) Trails targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a Devops team

Learning Objectives

At the end of this Trail, participants will be able to:

  • Understand the key concepts of ITIL service management.

Course Outline

  • Service Management: Key Concepts
  • Value and Co-creation of Value
  • Service, Products, and Resources
  • Service Relationships
  • Outcomes, Costs, and Risks
  • Utility and Warranty

Delivery is subject to EdCast Marketplace terms and conditions.

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