ITIL® 4 Trails – Service Management: Key Concepts
The Service Management: Key Concepts Trail introduces the core ITIL concepts Service Management and Organization. Value and the (co-)creation of value are discussed in the…
What is included in ITIL® 4 Trails – Service Management: Key Concepts
The Service Management: Key Concepts Trail introduces the core ITIL concepts Service Management and Organization. Value and the (co-)creation of value are discussed in the context of the Service Provider, Service Consumer, and other stakeholders. The concepts of Product, Service, and Resources and the differences between them are explained, as well as the relationships between various stakeholders in the value creation cycle. The module closes by describing the concepts of Outcomes, Costs, Risks, and the terms Utility and Risk.
Certification: ITIL Foundation
Duration: 60 minutes
Domain: Service Management
Delivery Method: Online
Available Languages: English
Purchase Options: Pay Per Use Courseware
The ITIL® (4) Trails targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:
- IT Support Staff
- IT Consultants
- Business Managers
- Business Process Owners
- IT Developers
- Service Providers
- System Integrators
- Anyone working in a Devops team
At the end of this Trail, participants will be able to:
- Understand the key concepts of ITIL service management.
- Service Management: Key Concepts
- Value and Co-creation of Value
- Service, Products, and Resources
- Service Relationships
- Outcomes, Costs, and Risks
- Utility and Warranty
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