ITIL® 4 Trails – The Four Dimensions of Service Management
The Four Dimensions of Service Management discusses the four perspectives that are critical to the efficient and effective facilitation of value for customers and other…
What is included in ITIL® 4 Trails – The Four Dimensions of Service Management
The Four Dimensions of Service Management discusses the four perspectives that are critical to the efficient and effective facilitation of value for customers and other stakeholders in the form of products and services. These perspectives are: Organization and People, Information and Technology, Partners and Suppliers, and Value System and Processes.
Certification: ITIL Foundation
Duration: 60 minutes
Domain: Service Management
Delivery Method: Online
Available Languages: English
Purchase Options: Pay Per Use Courseware
The ITIL® (4) Trails targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:
- IT Support Staff
- IT Consultants
- Business Managers
- Business Process Owners
- IT Developers
- Service Providers
- System Integrators
- Anyone working in a Devops team
At the end of this Trail, participants will be able to:
- Understand the four dimensions of ITIL service management.
- The Four Dimensions of Service Management
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Stream and Processes
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