This courseware is available in a Virtual Classroom configuration.

ITIL® 4 Trails – The ITIL Guiding Principles

The ITIL Guiding Principles Trail covers the seven Guiding Principles provided by ITIL. These principles are: Focus on value, Start where you are, Progress iteratively…

Certificate N/A
Duration 90 minutes
Delivery Online
Accreditor PEOPLECERT
Languages English

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What is included in ITIL® 4 Trails – The ITIL Guiding Principles

Course Description

The ITIL Guiding Principles Trail covers the seven Guiding Principles provided by ITIL. These principles are: Focus on value, Start where you are, Progress iteratively with feedback, Collaborate and promote visibility, Thing and work holistically, Keep it simple and practical, and Optimize and automate. Each of the principles is explained, and examples provided to help participants understand their meaning in the context of their own organization.

Course Information

Certification: N/A

Duration: 90 minutes

Domain: Service Management

Delivery Method: Online

Accreditor: PEOPLECERT

Available Languages: English

Purchase Options: Pay Per Use Courseware

Audience

The ITIL® (4) Trails targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a Devops team

Learning Objectives

At the end of this Trail, participants will be able to:

  • Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.

Course Outline

  • The ITIL® Guiding Principles
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep it Simple and Practical
  • Optimize and Automate

Available Courseware For ITIL® 4 Trails – The ITIL Guiding Principles

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Instructor Package

Includes a slide deck suitable for Classroom and Virtual Classroom delivery, instructor notes to guide the trainer through the course delivery, and a version of the Coursebook.

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Learner Coursebook

Coursebook with all the relevant information required for the learner to take and pass the exam.

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Course Agenda

Sample agendas for running successful Classroom, Virtual Classroom, or Blended Classroom sessions.

Delivery is subject to EdCast Marketplace terms and conditions.

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