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ITIL® 4 Trails – The ITIL Service Value System and Service Value Chain

The ITIL Service Value System and Service Value Chain Trail introduces the ITIL service value system as a flexible value-oriented operating model that allows the…

Certificate ITIL® 4 Foundation
Duration 60 minutes
Delivery Online
Accreditor PEOPLECERT
Languages English

What is included in ITIL® 4 Trails – The ITIL Service Value System and Service Value Chain

Course Description

The ITIL Service Value System and Service Value Chain Trail introduces the ITIL service value system as a flexible value-oriented operating model that allows the organization to create a variety of combinations of activities and components to suit their particular situation. The core components of the ITIL service value system are explained, being the ITIL service value chain, the ITIL guiding principles, governance, ITIL practices, and continual improvement.

Course Information

Certification: ITIL® 4 Foundation

Duration: 60 minutes

Domain: Service Management

Delivery Method: Online

Accreditor: PEOPLECERT

Available Languages: English

Purchase Options: Pay Per Use Courseware

Audience

The ITIL® (4) Trails targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a Devops team

Learning Objectives

At the end of this Trail, participants will be able to:

  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.

Course Outline

  • The ITIL® Service Value System and Service Value Chain
  • The ITIL® Service Value System
  • The ITIL® Service Value Chain

Delivery is subject to Leapest terms and conditions.

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