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About ITIL® Continual Service Improvement Lifecycle Premium
This 3-day course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions participants to successfully complete the associated exam.
The CSI practices can help businesses and organizations continue to meet and adapt to the changing needs of end users as well as improving efficiencies and returns on investment.