ITIL® Continual Service Improvement Lifecycle

Certificate
ITIL® Continual Service Improvement Lifecycle
Duration
3 days
Delivery
Classroom, Virtual Classroom
Accreditor
EXIN, PEOPLECERT
Languages
English
Credits
3 Credits to ITIL Expert
PMI® PDUs
24

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About ITIL® Continual Service Improvement Lifecycle

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle.

The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.