ITIL® Continual Service Improvement

ITIL® Continual Service Improvement Lifecycle
2 days (virtual) classroom, 8-hours self-paced eLearning
Blended, Virtual Classroom
English, French, Japanese, Portuguese (Brazil), Spanish
3 Credits to ITIL Expert
Available as
Pay Per Use Courseware

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About ITIL® Continual Service Improvement

Mastering ITIL Intermediate courses requires IT professionals to obtain a great depth of knowledge in the ITIL body of knowledge and to learn to apply this knowledge in real life. ITpreneurs blended Continual Service Improvement (CSI) training course uses an optimal mix of training methods to achieve this result in a way that is most convenient, effective and economical to participants. Participants obtain the ‘knowing’ component of the course by completing 8-hours of self-paced eLearning in their own time and at their own pace. After completion of the eLearning component of the course, the program taps into the natural strengths of the classroom. In 2 days, participants are provided with a safe environment where they can learn to apply their knowledge through a combination of case studies, assignments, and role plays. The blended course is based on the idea “Think beyond the traditional classroom “box” and present participants with an optimal mix of learning methods”.

This blended training course immerses participants in the overall concepts, processes, policies and methods associated with the CSI phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.