ITIL® Expert Program – Lifecycle Track

ITIL Expert, ITIL Intermediate Lifecycle SS, SD, ST, SO, CSI, ITIL Managing Across the Lifecycle
10-day classroom
Blended, Virtual Classroom
20 (15 Lifecycle 5 MALC)

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About ITIL® Expert Program – Lifecycle Track

10-day classroom course (4 days + 4 days + 2 days) + 55 hours of self-paced online self-study (see diagram A below), or (3 days + 5 days + 2 days) + 55 hours of self-paced online self-study (see diagram B below).

The ITIL Expert Program is designed for participants who would like to fast track their ITIL Expert Certification. Through a mix of self-paced study and instructor-led interactive teaching, you can leverage time to your advantage while working toward the highest level of internationally recognized certification available in the ITIL domain.

Participants will learn about the principles and core concepts of the Service Lifecycle approach to IT Service Management at the management-level, according to the ITIL Lifecycle approach. This includes a focus on the management and control elements of the Service Lifecycle and the processes associated with all Lifecycle modules, including Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO), and Continual Service Improvement (CSI). The Managing Across the Lifecycle capstone course will start once the participant has completed the five Lifecycle courses and exams.

This training course is delivered through a unique blend of self-paced and instructor-supported online self-study and high-intensity, fast-paced classroom delivery. It is designed to make use of an engaging, scenario-based approach to learning and teaches the core disciplines of the ITIL best practices to participants.