ITIL® v3 Foundation Exam Preparation Guide
This courseware is available in a Virtual Classroom configuration.
The Foundation Exam Preparation Guide contains a summary of the ITIL® concepts and processes and provides the learner with the tools to prepare to write…Read More
What is included in ITIL® v3 Foundation Exam Preparation Guide
The Foundation Exam Preparation Guide contains a summary of the ITIL® concepts and processes and provides the learner with the tools to prepare to write the ITIL® Foundation exam. This exam preparation guide offers you a content refresher tool, an overview of the exam with strategies to successfully approach this exam, a printable Quick Reference Card and First Aid Kit, and a 1-hour simulated exam.
The ITIL best practice is composed of five core disciplines:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
These disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value, improving ROI, and enabling IT to solve specific operational needs.
Domain: Service Management
Accreditor: EXIN, PEOPLECERT
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Service Desk Manager At City National Bank