ITIL® v3 Foundation Hands-on
Participants in a ‘standard’ ITIL Foundation training are mainly trained and tested in terms of knowledge, but the application of ITIL in a true service…
|Certificate||ITIL® Foundation Hands-on|
|Duration||1 day + eLearning 16 hours|
|Delivery||Blended, Classroom, Virtual Classroom|
What is included in ITIL® v3 Foundation Hands-on
Participants in a ‘standard’ ITIL Foundation training are mainly trained and tested in terms of knowledge, but the application of ITIL in a true service organization also requires intrinsic motivation and skills such as process awareness, process-based working, cooperation and customer-oriented working. This is why ITpreneurs and Simagine are offering a Hands-on ITIL Foundation training.
Participants are trained and certified in ITIL-Foundation knowledge and in 4 complementary competencies in a uniquely integrated program. The program consists of a classroom workshop (8 hours) with the business simulation Control-IT in combination with an integrated online learning environment. The average time needed for the online learning environment is about 16 hours.
Certification: ITIL® Foundation Hands-on
Duration: 1 day + eLearning 16 hours
Domain: Service Management
Delivery Method: Blended, Classroom, Virtual Classroom
Available Languages: English, Dutch
You are an IT professional, business manager or business process owner in an organization that operates according to ITIL. After gaining the certificate, you will understand how the ITIL exam program contributes to raising the quality of IT Service Management. When you obtain the Hands-on ITIL Foundation certificate you demonstrate possession of skills to apply ITIL in practice. Your role and qualities are important for better (team)achievements.
- The participant will have learned the ITIL-terminology, -structure and -basic concepts (Knowledge).
- The participant is familiar with the various Service management processes and understands how they are related (Process awareness).
- The participant is capable of recognising roles, targets and responsibilities, and can take action accordingly (Process-based working).
- The participant appreciates collaboration and is able to adapt at times in order to be more effective and efficient as a team (Cooperation).
The participant understands that his or her work is oriented towards the creation of value for customers (Customer-oriented working).
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