ITIL® v3 Foundation
This courseware is available in a Virtual Classroom configuration.
This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging,…Read More
|Certificate||ITIL® Foundation PREMIUM|
|Delivery||Blended, Classroom, Virtual Classroom|
What is included in ITIL® v3 Foundation
This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations.
As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training courses.
The PREMIUM version of this course includes supplemental training material.
The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Certification: ITIL® Foundation PREMIUM
Duration: 3 Days
Domain: Service Management
Delivery Method: Blended, Classroom, Virtual Classroom
Accreditor: AXELOS, PEOPLECERT
Available Languages: English
Purchase Options: Pay Per Use Courseware
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators.
At the end of this course, you will be able to:
- Identify the key principles and concepts of IT Service Management.
- Identify the benefits of implementing ITIL in an organization.
- Identify the Service Management processes and how they map to the Service Lifecycle.
- Identify the basic concepts and definitions related to the Service Lifecycle.
- Identify the activities and roles involved with the Service Lifecycle.
- Identify the relationship of each component of the Service Lifecycle and how they map to other components.
- Identify the factors that affect the effectiveness of the Service Lifecycle.
Available Courseware For ITIL® v3 Foundation
Includes a slide deck suitable for Classroom and Virtual Classroom delivery, instructor notes to guide the trainer through the course delivery, and a version of the Coursebook.
Coursebook with all the relevant information required for the learner to take and pass the exam.
Sample agendas for running successful Classroom, Virtual Classroom, or Blended Classroom sessions.
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We really enjoy the way the courseware is structured, covering not only the theoretical aspects but also clear real-life examples.
Service Desk Manager At City National Bank