ITIL® v3 Foundation with Apollo 13 Business Simulation
Houston, we have a problem Fifty-five hours and fifty-five minutes into the mission. Imagine you are on board Apollo 13 when one of your crew…
|Certificate||ITIL® Foundation with Apollo 13 Business Simulation|
What is included in ITIL® v3 Foundation with Apollo 13 Business Simulation
Houston, we have a problem Fifty-five hours and fifty-five minutes into the mission. Imagine you are on board Apollo 13 when one of your crew members reports hearing a loud ‘bang’. Your spacecraft is slowly dying. You have a serious problem, unless you and the ground support staff start working as a team to solve this problem. But remember, time is running out, fast! Welcome to the ‘Apollo 13 – an ITSM case experience™’ simulation game.
In this unique course, you will learn the basics of ITIL along with the exciting experience of a business simulation game, based on the actual Apollo 13 mission. The ITIL Foundation Certification course introduces concepts of IT Service Management (ITSM) based on the industry standard IT Infrastructure Library (ITIL) and describes how this can be applied within an IT organization. This course prepares students to take on the ITIL Foundation examination and helps students recognize the success factors in applying ITIL best practices.
Certification: ITIL® Foundation with Apollo 13 Business Simulation
Duration: 3 Days
Domain: Service Management
Delivery Method: Classroom
Accreditor: EXIN, PEOPLECERT
Available Languages: English
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators.
At the end of this course, the learner will gain competencies to identify:
- Key principles and concepts of IT Service Management.
- Benefits of implementing ITIL in an organization.
- Service Management processes and how they map to the Service Lifecycle.
- Basic concepts and definitions related to the Service Lifecycle.
- Activities and roles involved with the Service Lifecycle.
- Relationships among the components of the Service Lifecycle and how
they map to other components.
- Factors that affect the effectiveness of the Service Lifecycle.
- Benefits of best practices in action.
- Success and fail factors in applying best practices.
- Lastly, how to use ITIL to realize and demonstrate service agreements.
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