ITIL® Foundation with Apollo 13 Business Simulation

Certificate
ITIL® Foundation with Apollo 13 Business Simulation
Duration
4 days
Delivery
Classroom
Accreditor
EXIN, PEOPLECERT
Languages
English
Credits
2 Credits to ITIL Expert
PMI® PDUs
18

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About ITIL® Foundation with Apollo 13 Business Simulation

Houston, we have a problem Fifty-five hours and fifty-five minutes into the mission. Imagine you are on board Apollo 13 when one of your crew members reports hearing a loud ‘bang’. Your spacecraft is slowly dying. You have a serious problem, unless you and the ground support staff start working as a team to solve this problem. But remember, time is running out, fast! Welcome to the ‘Apollo 13 – an ITSM case experience™’ simulation game.

In this unique course, you will learn the basics of ITIL along with the exciting experience of a business simulation game, based on the actual Apollo 13 mission. The ITIL Foundation Certification course introduces concepts of IT Service Management (ITSM) based on the industry standard IT Infrastructure Library (ITIL) and describes how this can be applied within an IT organization. This course prepares students to take on the ITIL Foundation examination and helps students recognize the success factors in applying ITIL best practices.