The Managing Across the Lifecycle (MALC) is an essential step for attaining the ITIL Experts certification. The MALC course enables the participants to bridge the lifecycle stages of ITIL and help an organization integrate processes, responsibilities, and other subjects into a cohesive service management approach. To succeed, participants must strategize, plan, use, and measure ITIL principles in an integrated approach.
The ITpreneurs MALC training program provides a next generation learning experience that optimally prepares aspiring ITIL Experts for real world ITIL challenges. The course includes a realistic case study and 5 strategic assignments that participants have to manage individually or in small groups. The ITpreneurs MALC experience asks candidates to conduct a strategic assessment, manage organizational challenges, develop an implementation plan, build a business case, and manage the strategic change program for an organization.

The ITpreneurs course is available as a 5-day Classroom training program as well as a 2-day Blended training course. The participants will attain 40 Professional Development Units (PDUs) recognized by the Project Management for attending the 5-day Classroom program. For the blended program, 30 PDUs are applicable.

Certification: None

Duration: 5 days

Domain: Service Management

Delivery Method: Blended, Classroom, Virtual Classroom

Accreditor: PEOPLECERT

Available Languages: English

Purchase Options: Pay Per Use Courseware

• Chief Information Officers
• Senior IT Managers
• IT Managers
• Supervisors
• IT Professionals
• IT Operations Practitioners
• IT Development Practitioners
• Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
• Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module.
• Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite.

At the end of this course, you will gain competence in following:

• Key concepts of the service lifecycle
• Communication and stakeholder management
• Integrating service management processes across the service lifecycle
• Managing services across the service lifecycle
• Governance and organization
• Measurement
• Implementing and improving service management capability
• Preparing for the MALC examination

Unit 1: Introduction

• 1.1 Overview
• 1.2 Instructor and Student Introductions
• 1.3 Unique Nature of the MALC Course
• 1.4 Course Details
• 1.5 Pre-Read
• 1.6 Course Agenda

Unit 2: Strategic Assessment

• 2.1 Overview
• 2.2 Scenario
• 2.3 Solution Development
• 2.4 Presentations
• 2.5 Grading Rubric
• 2.6 Scenario Brief

Unit 3: Organizational Challenges, Critical Success Factors, and Risks

• 3.1 Overview
• 3.2 Scenario
• 3.3 Solution Development
• 3.4 Presentations
• 3.5 Grading Rubric
• 3.6 Scenario Brief

Unit 4: ITSM Implementation Plan

• 4.1 Overview
• 4.2 Scenario
• 4.3 Solution Development
• 4.4 Presentations
• 4.5 Grading Rubric
• 4.6 Scenario Brief

Unit 5: Business Case

• 5.1 Overview
• 5.2 Scenario
• 5.3 Solution Development
• 5.4 Presentations
• 5.5 Grading Rubric
• 5.6 Scenario Brief

Unit 6: Managing Strategic Change

• 6.1 Overview
• 6.2 Scenario
• 6.3 Solution Development
• 6.4 Presentations
• 6.5 Grading Rubric
• 6.6 Scenario Brief