ITIL® Operational Support and Analysis Capability

Certificate
ITIL® Operational Support and Analysis Capability
Duration
2.5 days (virtual) classroom, 10-hours self-paced eLearning
Delivery
Blended, Virtual Classroom
Accreditor
EXIN, PEOPLECERT
Languages
English, French, Japanese, Portuguese (Brazil), Spanish
Credits
4 Credits to ITIL Expert
PMI® PDUs
30
Available as
Pay Per Use Courseware

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About ITIL® Operational Support and Analysis Capability

Mastering ITIL Intermediate courses requires IT professionals to obtain great insight into the ITIL body of knowledge and to learn how to apply ITIL in real life. ITpreneurs’ blended Operational Support and Analysis (OSA) training course uses an optimal mix of training methods to achieve this result in a way that is most convenient, effective, and economical to learners. Learners obtain the “knowing” component of the course by completing 10 hours of self-paced eLearning in their own time and at their own pace. After completing the eLearning component of the course, the program taps into the natural strengths of the classroom. In 2.5 days, learners are provided with a safe environment where they can learn to “apply” their knowledge through a combination of case studies, assignments, and role plays. Thinking beyond the traditional classroom “box” and presenting students with an optimal mix of learning methods

This ITIL Intermediate course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Operational Support and Analysis of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an optimal mix of learning methods to provide learners with the most effective way to build their ITIL knowledge with respect to Operational Support and Analysis, and to apply this knowledge in real life. Learners can complete eLearning modules on their own time to build their knowledge and then participate in interactive classroom or virtual classroom sessions to apply this knowledge in practice.