ITIL® v3 Release, Control, and Validation Capability

This courseware is available in a Virtual Classroom configuration.

Mastering ITIL Intermediate courses requires IT professionals to obtain great insight into the ITIL body of knowledge and to learn how to apply ITIL in…

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Certificate ITIL® Release, Control, and Validation Capability
Duration 5 Days
Delivery Blended, Classroom, Virtual Classroom
Languages English, Spanish, Japanese, Portuguese

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What is included in ITIL® v3 Release, Control, and Validation Capability

Course Description

Mastering ITIL Intermediate courses requires IT professionals to obtain great insight into the ITIL body of knowledge and to learn how to apply ITIL in real life. ITpreneurs’ blended Release, Control, and Validation (RCV) training course uses an optimal mix of training methods to achieve this result in a way that is most convenient, effective, and economical to learners. Learners obtain the “knowing” component of the course by completing 10 hours of self-paced eLearning in their own time and at their own pace. After completing the eLearning component of the course, the program taps into the natural strengths of the classroom. In 2.5 days, learners are provided with a safe environment where they can learn to “apply” their knowledge through a combination of case studies, assignments, and role plays. Thinking beyond the traditional classroom “box” and presenting students with an optimal mix of learning methods.

This ITIL Intermediate course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release, Control, and Validation of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

Course Information

Certification: ITIL® Release, Control, and Validation Capability

Duration: 5 Days

Domain: Service Management

Delivery Method: Blended, Classroom, Virtual Classroom


Available Languages: English, Spanish, Japanese, Portuguese

Purchase Options: Pay Per Use Courseware


  • Individuals who have their ITIL Foundation Certificate who want to purse the intermediate and advanced level ITIL certifications
  • IT professionals involved in IT Service Management implementation and improvement programs
  • Release Manager
  • Security Administrator
  • IT Operations Manager
  • Database Administrator
  • Security Manager

Learning Objectives

At the end of this course, you will be able to:

  • Understand Service Management as a Practice and Service Transition principles, purpose and objective 
  • Know the important role of Release, Control and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
  • Identify the activities, methods and functions used in each of the Release, Control and Validation processes
  • Understand the application of Release, Control and Validation processes, activities and functions to achieve operational excellence
  • Measure Release, Control and Validation performance 
  • Understand the importance of IT Security and how it supports Release, Control and Validation 
  • Understand technology and implementation requirements in support of Release, Control and Validation
  • Identify the challenges, critical success factors and risks related with Release, Control and Validation

Course Outline

Course Introduction

  • Introductions
  • Course Introduction
  • Course Learning Objectives
  • Unique Nature of the Course
  • Course Qualification Scheme
  • Course Agenda and Exam Details


Course Agenda

  • ITIL Intermediate Classroom Course
  • ITIL Intermediate Expert Program Course
  • ITIL Intermediate Classroom Blended Course
  • ITIL Intermediate Virtual Classroom Blended Course


Unit 1: Service Transition

  • 1.1 Purpose and Objectives of Service Transition
  • 1.2 Scope of Service Transition
  • 1.3 Business Value of Service Transition
  • 1.4 Processes Within Service Transition
  • 1.5 Aspects for Developing Effective Service Transition Strategy
  • 1.6 Initiatives for Preparation for Service Transition
  • 1.7 Planning and Coordinating Service Transition Activities
  • 1.8 Providing Transition Process Support
  • 1.9 Generic Roles Involved in Service Transition


Unit 2: Change Management

  • 2.1 Purpose and Objectives
  • 2.2 Scope of the Process
  • 2.3 Business Value of the Process
  • 2.4 Policies, Design, and Planning Considerations
  • 2.5 Types of Change Requests
  • 2.6 Role of Change Models, Change Proposals, and Standard Changes
  • 2.7 Remediation Planning
  • 2.8 Main Activities, Methods, Techniques, and Relationship with RCV
  • 2.8.1 Overall Process, Including Normal and Standard Change Requests
  • 2.8.2 Logging, Reviewing, and Assessing Change Requests
  • 2.8.3 Authorizing Changes
  • 2.8.4 Coordinating, Reviewing, and Closing Changes
  • 2.8.5 Emergency Changes
  • 2.9 Triggers, Inputs, Outputs, and Interfaces with Other Processes
  • 2.10 Information Management
  • 2.11 Process Measurement
  • 2.12 Challenges and Risks
  • 2.13 Operational Activities of Change Management during the Service Operation Lifecycle Stage
  • 2.14 Managing Organization and Stakeholder Change as an Essential Part of Continual Improvement
  • 2.15 Change Management Roles
  • 2.16 Sample Test Question


Unit 3: Service Asset and Configuration Management

  • 3.1 Purpose and Objectives
  • 3.2 Scope of the Process
  • 3.3 Business Value of the Process
  • 3.4 Policies, Principles, and Basic Concepts
  • 3.5 Main Activities, Methods, Techniques,  and Relationship with RCV
  • 3.5.1 Management and Planning
  • 3.5.2 Configuration Identification
  • 3.5.3 Configuration Control
  • 3.5.4 Status Accounting and Reporting
  • 3.5.5 Verification and Audit
  • 3.6 Triggers, Inputs, Outputs,  and Interfaces with Other Processes
  • 3.7 Information Management
  • 3.8 Process Measurement
  • 3.9 Challenges and Risks
  • 3.10 SACM Activities Performed on a Daily Basis by Service Operation
  • 3.11 SACM Roles
  • 3.12 Group/Individual Exercise
  • 3.13 Sample Test Question

Unit 4: Release and Deployment Management

  • 4.1 Purpose and Objectives
  • 4.3 Business Value of the Process
  • 4.4 Policies, Principles, and Basic Concepts
  • 4.4.1 Release and Deployment Management Policy
  • 4.4.2 Release Types
  • 4.4.3 Release Units
  • 4.4.4 Release Packages
  • 4.4.5 Release and Deployment Options
  • 4.4.6 Release and Deployment Models
  • 4.5 Phases of Release and Deployment Management
  • 4.5.1 Release and Deployment Planning
  • 4.5.2 Release Build and Test
  • 4.5.3 Deployment
  • 4.5.4 Review and Closure of Deployment
  • 4.6 Triggers, Inputs, Outputs, and Interface with Other Processes
  • 4.7 Information Management
  • 4.8 Process Measurement
  • 4.9 Challenges and Risks
  • 4.10 Release and Deployment Management Activities and Service Operation
  • 4.11 Release and Deployment Management Roles
  • 4.12 Group/Individual Exercise

Unit 5: Service Validation and Testing

  • 5.1 Purpose and Objectives
  • 5.2 Scope of the Process
  • 5.3 Business Value of the Process
  • 5.4 Policies, Principles, and Basic Concepts
  • 5.5 Main Activities, Processes, Methods, and Techniques
  • 5.6 Triggers, Inputs, Outputs, and Interfaces with Other Processes
  • 5.7 Information Management
  • 5.8 Process Measurement
  • 5.9 Challenges and Risks
  • 5.10 Service Validation and Testing Management Roles
  • 5.11 Group/Individual Exercise
  • 5.12 Sample Test Question


Unit 6: Request Fulfilment

  • 6.1 Purpose and Objectives
  • 6.2 Scope of the Process
  • 6.3 Business Value of the Process
  • 6.4 Policies, Principles, and Basic Concepts
  • 6.5 Process Activities, Methods, and Techniques
  • 6.6 Triggers, Inputs, Outputs, and Interfaces with Other Processes
  • 6.7 Information Management
  • 6.8 Process Measurement
  • 6.9 Challenges and Risks
  • 6.10 Request Fulfilment Roles
  • 6.11 Group/Individual Exercise


Unit 7: Change Evaluation

  • 7.1 Purpose and Objectives
  • 7.2 Scope of the Process
  • 7.3 Business Value of the Process
  • 7.4 Policies, Principles, and Basic Concepts
  • 7.5 Process Activities, Methods, and Techniques
  • 7.6 Triggers, Inputs, Outputs, and Interfaces with Other Processes
  • 7.7 Information Management
  • 7.8 Process Measurement
  • 7.9 Challenges and Risks
  • 7.10 Change Evaluation Roles
  • 7.11 Group/Individual Exercise
  • 7.12 Sample Test Question


Unit 8: Knowledge Management

  • 8.1 Purpose and Objectives
  • 8.2 Scope of the Process
  • 8.3 Business Value of the Process
  • 8.4 Policies, Principles, and Basic Concepts
  • 8.5 Process Activities, Methods, and Techniques
  • 8.6 Triggers, Inputs, Outputs, and Interfaces With Other Processes
  • 8.7 Information Management
  • 8.8 Process Measurement
  • 8.9 Challenges and Risks
  • 8.10 Knowledge Management Activities and CSI
  • 8.11 Knowledge Management Roles
  • 8.12 Group/Individual Exercise
  • 8.13 Sample Test Question


Unit 9: Technology and Implementation Management

  • 9.1 Generic Requirements for Technology
  • 9.2 Evaluation Criteria for Service Management Tools
  • 9.3 RCV Practices for Process Implementation
  • 9.3.1 Managing Changes in Operations
  • 9.3.2 Service Operation and Project Management
  • 9.3.3 Assessment and Risk Management in Service Operation
  • 9.3.4 Operational Staff in Service Design and Transition
  • 9.4 Challenges, CSFs, and Risks
  • 9.5 Planning and Implementing Service Management Technologies
  • 9.6 Technology Considerations
  • 9.6.1 Knowledge Management Tools
  • 9.6.2 Collaboration
  • 9.6.3 CMS
  • 9.7 Group/Individual Exercise
  • 9.8 Sample Test Question


Unit 10 : Exam Preparation Guide

  • 10.1 Mock Exam 1
  • 10.2 Mock Exam 2

Available Courseware For ITIL® v3 Release, Control, and Validation Capability


Instructor Package

Includes a slide deck suitable for Classroom and Virtual Classroom delivery, instructor notes to guide the trainer through the course delivery, and a version of the Coursebook.


Learner Coursebook

Coursebook with all the relevant information required for the learner to take and pass the exam.


Course Agenda

Sample agendas for running successful Classroom, Virtual Classroom, or Blended Classroom sessions.

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We really enjoy the way the courseware is structured, covering not only the theoretical aspects but also clear real-life examples.

Gabriel Espinosa

Service Desk Manager At City National Bank