ITIL® v3 Release, Control, and Validation Capability Premium

This 5-day course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release, Control and Validation of services….

Certificate ITIL® Release, Control, and Validation Capability
Duration 5 Days
Delivery Classroom
Accreditor PEOPLECERT
Languages English, Spanish, Japanese, Brazilian, Portuguese

What is included in ITIL® v3 Release, Control, and Validation Capability Premium

Course Description

This 5-day course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release, Control and Validation of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

Course Information

Certification: ITIL® Release, Control, and Validation Capability

Duration: 5 Days

Domain: Service Management

Delivery Method: Classroom

Accreditor: PEOPLECERT

Available Languages: English, Spanish, Japanese, Brazilian, Portuguese

Purchase Options: Pay Per Use Courseware

Audience

  • Individuals who have their ITIL Foundation Certificate who want to purse the intermediate and advanced level ITIL certifications
  • IT professionals involved in IT Service Management implementation and improvement programs
  • Release Manager
  • Security Administrator
  • IT Operations Manager
  • Database Administrator
  • Security Manager

Learning Objectives

At the end of this course, you will be able to:

  • Understand Service Management as a Practice and Service Transition principles, purpose and objective
  • Know the important role of Release, Control and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
  • Identify the activities, methods and functions used in each of the Release, Control and Validation processes
  • Understand the application of Release, Control and Validation processes, activities and functions to achieve operational excellence
  • Measure Release, Control and Validation performance
  • Understand the importance of IT Security and how it supports Release, Control and Validation
  • Understand technology and implementation requirements in support of Release, Control and Validation
  • Identify the challenges, critical success factors and risks related with Release, Control and Validation

Course Outline

Course Introduction

  • Introductions
  • Course Introduction
  • Course Learning Objectives
  • Unique Nature of the Course
  • Course Qualification Scheme
  • Course Agenda and Exam Details

 

Course Agenda

  • ITIL Intermediate Classroom Course
  • ITIL Intermediate Expert Program Course
  • ITIL Intermediate Classroom Blended Course
  • ITIL Intermediate Virtual Classroom Blended Course

 

Unit 1: Service Transition

  • 1.1 Purpose and Objectives of Service Transition
  • 1.2 Scope of Service Transition
  • 1.3 Business Value of Service Transition
  • 1.4 Processes Within Service Transition
  • 1.5 Aspects for Developing Effective Service Transition Strategy
  • 1.6 Initiatives for Preparation for Service Transition
  • 1.7 Planning and Coordinating Service Transition Activities
  • 1.8 Providing Transition Process Support
  • 1.9 Generic Roles Involved in Service Transition

 

Unit 2: Change Management

  • 2.1 Purpose and Objectives
  • 2.2 Scope of the Process
  • 2.3 Business Value of the Process
  • 2.4 Policies, Design, and Planning Considerations
  • 2.5 Types of Change Requests
  • 2.6 Role of Change Models, Change Proposals, and Standard Changes
  • 2.7 Remediation Planning
  • 2.8 Main Activities, Methods, Techniques, and Relationship with RCV
  • 2.8.1 Overall Process, Including Normal and Standard Change Requests
  • 2.8.2 Logging, Reviewing, and Assessing Change Requests
  • 2.8.3 Authorizing Changes
  • 2.8.4 Coordinating, Reviewing, and Closing Changes
  • 2.8.5 Emergency Changes
  • 2.9 Triggers, Inputs, Outputs, and Interfaces with Other Processes
  • 2.10 Information Management
  • 2.11 Process Measurement
  • 2.12 Challenges and Risks
  • 2.13 Operational Activities of Change Management during the Service Operation Lifecycle Stage
  • 2.14 Managing Organization and Stakeholder Change as an Essential Part of Continual Improvement
  • 2.15 Change Management Roles
  • 2.16 Sample Test Question

 

Unit 3: Service Asset and Configuration Management

  • 3.1 Purpose and Objectives
  • 3.2 Scope of the Process
  • 3.3 Business Value of the Process
  • 3.4 Policies, Principles, and Basic Concepts
  • 3.5 Main Activities, Methods, Techniques,  and Relationship with RCV
  • 3.5.1 Management and Planning
  • 3.5.2 Configuration Identification
  • 3.5.3 Configuration Control
  • 3.5.4 Status Accounting and Reporting
  • 3.5.5 Verification and Audit
  • 3.6 Triggers, Inputs, Outputs,  and Interfaces with Other Processes
  • 3.7 Information Management
  • 3.8 Process Measurement
  • 3.9 Challenges and Risks
  • 3.10 SACM Activities Performed on a Daily Basis by Service Operation
  • 3.11 SACM Roles
  • 3.12 Group/Individual Exercise
  • 3.13 Sample Test Question

Unit 4: Release and Deployment Management

  • 4.1 Purpose and Objectives
  • 4.3 Business Value of the Process
  • 4.4 Policies, Principles, and Basic Concepts
  • 4.4.1 Release and Deployment Management Policy
  • 4.4.2 Release Types
  • 4.4.3 Release Units
  • 4.4.4 Release Packages
  • 4.4.5 Release and Deployment Options
  • 4.4.6 Release and Deployment Models
  • 4.5 Phases of Release and Deployment Management
  • 4.5.1 Release and Deployment Planning
  • 4.5.2 Release Build and Test
  • 4.5.3 Deployment
  • 4.5.4 Review and Closure of Deployment
  • 4.6 Triggers, Inputs, Outputs, and Interface with Other Processes
  • 4.7 Information Management
  • 4.8 Process Measurement
  • 4.9 Challenges and Risks
  • 4.10 Release and Deployment Management Activities and Service Operation
  • 4.11 Release and Deployment Management Roles
  • 4.12 Group/Individual Exercise

Unit 5: Service Validation and Testing

  • 5.1 Purpose and Objectives
  • 5.2 Scope of the Process
  • 5.3 Business Value of the Process
  • 5.4 Policies, Principles, and Basic Concepts
  • 5.5 Main Activities, Processes, Methods, and Techniques
  • 5.6 Triggers, Inputs, Outputs, and Interfaces with Other Processes
  • 5.7 Information Management
  • 5.8 Process Measurement
  • 5.9 Challenges and Risks
  • 5.10 Service Validation and Testing Management Roles
  • 5.11 Group/Individual Exercise
  • 5.12 Sample Test Question

 

Unit 6: Request Fulfilment

  • 6.1 Purpose and Objectives
  • 6.2 Scope of the Process
  • 6.3 Business Value of the Process
  • 6.4 Policies, Principles, and Basic Concepts
  • 6.5 Process Activities, Methods, and Techniques
  • 6.6 Triggers, Inputs, Outputs, and Interfaces with Other Processes
  • 6.7 Information Management
  • 6.8 Process Measurement
  • 6.9 Challenges and Risks
  • 6.10 Request Fulfilment Roles
  • 6.11 Group/Individual Exercise

 

Unit 7: Change Evaluation

  • 7.1 Purpose and Objectives
  • 7.2 Scope of the Process
  • 7.3 Business Value of the Process
  • 7.4 Policies, Principles, and Basic Concepts
  • 7.5 Process Activities, Methods, and Techniques
  • 7.6 Triggers, Inputs, Outputs, and Interfaces with Other Processes
  • 7.7 Information Management
  • 7.8 Process Measurement
  • 7.9 Challenges and Risks
  • 7.10 Change Evaluation Roles
  • 7.11 Group/Individual Exercise
  • 7.12 Sample Test Question

Unit 8: Knowledge Management

  • 8.1 Purpose and Objectives
  • 8.2 Scope of the Process
  • 8.3 Business Value of the Process
  • 8.4 Policies, Principles, and Basic Concepts
  • 8.5 Process Activities, Methods, and Techniques
  • 8.6 Triggers, Inputs, Outputs, and Interfaces With Other Processes
  • 8.7 Information Management
  • 8.8 Process Measurement
  • 8.9 Challenges and Risks
  • 8.10 Knowledge Management Activities and CSI
  • 8.11 Knowledge Management Roles
  • 8.12 Group/Individual Exercise
  • 8.13 Sample Test Question

 

Unit 9: Technology and Implementation Management

  • 9.1 Generic Requirements for Technology
  • 9.2 Evaluation Criteria for Service Management Tools
  • 9.3 RCV Practices for Process Implementation
  • 9.3.1 Managing Changes in Operations
  • 9.3.2 Service Operation and Project Management
  • 9.3.3 Assessment and Risk Management in Service Operation
  • 9.3.4 Operational Staff in Service Design and Transition
  • 9.4 Challenges, CSFs, and Risks
  • 9.5 Planning and Implementing Service Management Technologies
  • 9.6 Technology Considerations
  • 9.6.1 Knowledge Management Tools
  • 9.6.2 Collaboration
  • 9.6.3 CMS
  • 9.7 Group/Individual Exercise
  • 9.8 Sample Test Question

 

Unit 10 : Exam Preparation Guide

  • 10.1 Mock Exam 1
  • 10.2 Mock Exam 2

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