ITIL® Service Design Lifecycle

Certificate
ITIL® Service Design Lifecycle
Duration
3 days
Delivery
Classroom, Virtual Classroom
Accreditor
EXIN, PEOPLECERT
Languages
English, Japanese
Credits
3 Credits to ITIL expert
PMI® PDUs
24

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About ITIL® Service Design Lifecycle

This 3 days course immerses participants in the overall concepts, processes, policies, and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

Through this course, the participants will gain an understanding about the purpose, principles and processes of service design. This course is of special interest for ITIL Foundation certified professionals extending their qualifications to ITIL Expert (and later ITIL Master) level for which this qualification is a prerequisite.