ITIL® Service Offerings and Agreements Capability Classroom Blended

Certificate
ITIL® Service Offerings and Agreements Capability
Duration
2.5 days (virtual) classroom, 10-hours self-paced eLearning
Delivery
Blended, Virtual Classroom
Accreditor
EXIN, PEOPLECERT
Languages
English, French, Japanese, Portuguese (Brazil), Spanish
Credits
4 Credits to ITIL Expert
PMI® PDUs
30
Available as
Pay Per Use Courseware

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About ITIL® Service Offerings and Agreements Capability Classroom Blended

This ITIL Intermediate course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Offerings and Agreements of services.

The main focus of this course is on operational-level process activities and supporting methods and approaches to execute these processes in a practical, hands-on learning environment.

This course uses an optimal mix of learning methods to provide learners with the most effective way to build their ITIL knowledge with respect to Service Offerings and Agreements and to apply this knowledge in real life. Learners can complete eLearning modules on their own time to build their knowledge and then participate in interactive classroom or virtual classroom sessions to apply this knowledge in practice.