ITIL® Service Offerings and Agreements Capability

Certificate
ITIL® Service Offerings and Agreements Capability
Duration
5 days
Delivery
Classroom, Virtual Classroom
Accreditor
EXIN, PEOPLECERT
Languages
English, Japanese, Portuguese (Brazil), Spanish
Credits
4 Credits to ITIL Expert
PMI® PDUs
40

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About ITIL® Service Offerings and Agreements Capability

This 5-day course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Offerings and Agreements of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.